How to change your Mobility rate plan and add-ons with the MyBell app

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How to Change Your Mobility Plan & Add-ons in the MyBell App

Whether you need more data or a different rate plan, the MyBell app gives you full control. This guide will walk you through the simple process of changing your Bell Mobility plan and managing your add-ons.

Step-by-Step Guide to Changing Your Plan

1. Launch the MyBell app on your device.
2. Log In: If you're on the Bell Mobility network, you should be logged in automatically. Otherwise, tap the Profile icon and select Log in with your MyBell credentials.
3. Select the mobility service you wish to manage.
4. In the My Plan section, tap Change.
5. Select a New Plan: Choose the rate plan that best fits your needs.
6. If you need more data, select a desired data add-on.
7. Tap Continue.
8. Manage Add-ons: Select any new add-ons or deselect ones you no longer want. Tap Review changes.
9. Set Effective Date: To choose when the changes take effect, tap Change. You can select today's date or the start of your next billing cycle.
10. Note: Selecting the current date will result in prorated charges (both for your old and new plan) on your next bill.
11. Finalize: Review the terms of service and tap Submit changes.
12. A confirmation screen will appear showing your rate plan changes are complete.

Frequently Asked Questions

What are prorated charges?

Prorated charges occur when you make changes in the middle of your billing cycle. You will be credited for the unused portion of your old plan and charged for the portion of the month you are on the new plan. This ensures you only pay for what you use.

Will changing my plan affect my contract or device balance?

In most cases, you can change to any in-market plan without affecting your contract. However, some promotional or older plans may have specific restrictions. The app will notify you if a plan change has an impact on your agreement.

How often can I change my plan?

You can typically change your rate plan once per billing cycle through the MyBell app.

For more visual guides, check out the full list of MyBell Mobile app interactive tutorials.