Call Answer - Message notification not working

[mvic]

Bell recently managed to mistakenly disconnect my services, and my voicemail service has now re-set various options. Have so far been able to restore the number of rings, which it had pushed to two, but can find no way to turn the message waiting indicator back on. (For two weeks, I had Bell picking up calls after two rings and not letting me know there was a message 8-0.) Any instructions I've found say choose 4-Personal options and then 1. I can also see this on two different pdf manuals. But when I press 4, the first option mentioned is 2-Administrative Options, and if I press "1", it tells me it's not a valid choice. Help! 😉

[BellNick]

Hi @Frustrated User 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering and we'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Deb42]

I'm not getting messages as callers can't leave a message.

[WelshTerrier]

Good Day & Welcome. 

Thank you @Deb42 for posting your question.

We're sorry to hear about the experience you're encountering. Can you please share some additional information with us?

• What is the make and model of your portable home phone system?
• Is this new feature that has been recently added or activated on your Bell Home phone service?
• Have you inadvertently turned this feature off by accident?

To fix your portable home phone not receiving Bell Voice Mail notifications, you may need to reset the feature through your voicemail system settings. To reactivate this feature:

• Dial *98 from your home phone and enter your password. Follow the voice prompts by pressing 4, 1, 2, 3 to reactivate the notification function.

If this does not work, let's try doing the following to see if this makes a difference:

• Unplug the power adapter directly from your portable phone's base station for about 2 minutes, then plug it back in. This clears temporary glitches in the notification display
• Ensure your specific portable phone model has the Ringer/Visual Indicator turned on.

Please check out this Bell Home phone Call Answer support article:

• Call Answer on my Bell Home phone

If you are still experiencing issues after completing the above, you may need to contact Bell Customer Service Home phone tech support and request that they reset your Home phone service.

Please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile.

Take care.

[Keener]

I am a Bell Fibe home phone user and my pulsing dial tone has quit working. I have tried turning message notifications off and back on again - but the sequence is NOT 4,1,2,3. 

[WelshTerrier]

Good Day & Welcome

Thank you @Keener for posting your question. We're sorry to hear about the issue you're expereincing.

Did you by chance make any changes in your portable phone settings due to the change from DST to Standard time this weekend? Date, Time, Caller ID auto-sync, etc.

You mentioned in your post that you were unable to activate this feature after dialing:

• *98 from your home phone and enter your password; following the voice prompts by pressing 4, 1, 2, 3 to reactivate the notification function.

If this did not work, unplug the power adapter directly from your portable phone's base station for about 2 minutes, then plug it back in. This clears temporary glitches in the notification display. Verify that your cordless phone Ringer/Visual Indicator option is turned on.

If you still experience issues after completing the above, you should contact Bell Customer Service Home phone tech support and request that this feature for your Home phone service be reset & reprogrammed.

After this is completed, request that the service representative call you back to test that it is working properly.

Please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile.

Take care.