Connect my home phone to a wall jack or to my Bell modem?

[Arctic Fox]

Do I connect my home phone to a wall jack or to my Bell modem?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Are you trying to do a Bell Home phone self-install?

Dialtone for your Bell Home phone originates from the green telephone jack on the back of your modem. A phone cord must ultimately plug in to the Tel 1 jack on the back of the modem.

This can be accomplished in many different ways.

1. Telephone cord from phone plugged directly in to modem.
2. Installing a phone jack beside the modem & plugging a cord in to this jack that connects to your modem
3. Back feeding your exist jacks & installing a jack or connecting block that connects to your modem telephone port by way of jack & telephone cord.

If you would like Bell to connect your Home phone service & install jacks, you will need to contact Bell Home phone customer service to arrange for a technician visit.

Let us know if we can be of further assistance.

Take care.

[DadOfThree]

I recently got Bell home phone as part of a package and wondered how I can use it. The receiver for our Internet is on the second floor and I'm on the main floor. Is there a way I can set this up to use the home phone downstairs. I'm not mobile so I can't have the home phone upstairs. Thanks

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. I would like to assist you, but it is almost next to impossible to answer your question. We would need to know more about your dwelling layout and your personal setup for accessing your Bell services.

As a starting point, in most residential homes, you can choose to use your Bell Home phone service & have it connected in multiple locations throughout your dwelling. With Bell fibre, the wiring for your Bell Home phone must ultimately terminate on the Tel port on the back of your bell modem.

This can be accomplished by way of any number of options. For example:

1. You can choose to use looped jacks & wiring from each telephone that must eventually terminate on the Tel port on the back of the Bell modem.
2. You can decide to purchase a cordless home phone system with any number of devices that can be plugged into an electrical outlet in each room that you wish to have a device located in. A system such as this is your easiest to install. It requires a base unit that can be plugged into any Bell Home phone jack in any room that best meets your needs. It is by far the quickest, easiest & likely most cost-effective way to service your whole home. There are any number of self-install cordless products on the market. Two of the manufacturers that I would recommend are Panasonic & Vtech. These can be purchased from local community suppliers such as Costco, Staples, Best Buy, etc. at a reasonable & affordable price.
3. Etc., etc.

Do you have a friend, neighbour or a relative that will be able to assist you in determining what might best meet your specific needs and home layout?

Without being there & seeing everything, I am somewhat limited in terms of what else to suggest at this time.

Let us know if we can offer up any further ideas or suggestions.

Take care.

[dks · Accepted solution]

Thank you for your question. The easiest way to accomplish what you need is to connect your Bell hub to your existing phone wiring in your house. This can be accomplished by using a telephone extension cord, available at any hardware or office supply store, into the TEL1 port of your hub and to an existing phone jack. Now your house phone jacks are all live and connected to Home Phone. You can plug any phone, except an old rotary dial phone, into a jack and it will work. You will know the phone is working if you pick up a phone and can hear a dial tone. If you can't hear a dial tone, plug a phone into the TEL1 port of the hub and listen for a dial tone. If there is a dial tone, and none in other jacks, then your wiring has a problem. That can't be fixed by Bell. If there is no dial tone at the hub's TEL1 port, that is a Bell issue. Call Bell from a cell phone or another line at 1-866-310-2355 for assistance. 

You can add extension phones at any jack or, as my colleague @WelshTerrier suggested, add a cordless phone.