10G not working properly

[DaveB]

Hello all!!

I have been a happy Bell internet customer for a while now (15+ years).  I just upgraded to the 3GB plan and the tech just came and installed the modem.  My desktop computer has a build in 2.5GB NIC, and I have a CAT6 cable from the 10GB port on the modem, and plugged directly into my 2.5GB card.  I am getting unexpectedly low download rates.  Ookla says my download is 140.07 Mb/s and upload is 881.22.14 Mb/s.

When I plug into one of the 1G ports I get better results.  When I plug my laptop into the 10GB port (it only has a 1G NIC) I get similar results as my desktop.

I have firmware version  1.16.5

I have tried removing the NIC from the device manager & updating the drivers.  

While the tech was here we were not able to get it working.  The really weird thing is he even went and got another modem from his truck and it had the same result.  I have tested sppeds to the modem in the modem console page and the modem is getting 3GB+ speeds.

Are there any known problems with these ports? is there something I can do to fix this?

TIA

David

[Uncle Salty]

I had a generic ethernet card installed which didn't even show 2.5 gbs as an option so went back to the store and they upgraded to a Realtek where I was able to to select 2.5 gbs and full duplex. Speed has not changed; download and upload are both around 950 mbs. I also selected 2.5 gbs in the modem settings. 

[Uncle Salty]

Ok, now we're getting somewhere. I have a Dell computer with a Killer E2600 Ethernet controller in addition to the Realtek. When I disable the Killer, I'm offline; when I disable the Realtek, I can still browse. So, how to make the Realtek the default controller.

[WelshTerrier]

Good Day.

Thank you for your question.

I am not sure you can do so. I am familiar with Dell products. Is this a desktop or laptop? What is the make and model of your Dell?

Have you contacted Dell support? A Dell support representative is in a better position to further answer your question.

Please contact Dell support: Contact Technical Support | Dell Canada

Please let us know if we can be of further assistance.

Take care.

[dks]

As I said, some 2.5 Gb cards do not play well with the Giga Hub. You are better to obtain a 10 Gb card from a reliable manufacturer (Asus 10 Gb cards, which are made by Marvell, work well). 

[dks]

The Killer E2600 appears to be an intel 1 Gb gaming card. It comes with it's own driver and suite of software. You have downloaded and installed that? What operating system are you using, as well? 

[Vanadiel]

Adaptors under Windows have something called a metric value. This value determines the order of use when you have multiple network adaptors.

The lower the metric number means higher priority, and a higher number indicates lower priority. (Basically backwards to what you would assume).

You can manually assign a metric value to a network adaptor, and that in turn will allow you to determine the order of use of your network adaptors when establishing a network connection.

For details on how to change this value, see here. 

Note: this is a metric value set per adaptor per network protocol and normally Windows manages this automatically. If you are using V4 and V6 TCP/IP, you need to set the value manually for both per adaptor.

[Shield21]

Your Laptop pc has to have the 10 GB USB Type C -4 or Ether 10 GBE RTEALTEK Chip in the Mother Board all new Pcs due AMD Inteal debatable - What you should all Know 3.2 USB 10 GB USB 4 are cable if the real tek chips software is and the adaptor use can if you have any of these are 

• 10 Gbps Ultra-Fast Speed Upgrade: Move beyond Gigabit Ethernet with this USB-C to Ethernet adapter, delivering up to 10× the link speed of Gigabit Ethernet. Backward compatible with 5 Gbps, 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps networks
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• OS Compatibility & Driver Support: This USB RJ45 adapter supports Windows 11/10, macOS, Linux, iPadOS, iOS, and ChromeOS. Actual speeds may vary depending on operating system, drivers, and device configuration. See product details for OS-specific driver support and Linux compatibility information
• High-Speed NAS & Data Transfer: Accelerate file transfers and network access with this USB-C to Ethernet adapter for laptop. Ideal for NAS access, large file transfers, backups, media editing, and professional workflows on laptops, desktop PCs, MacBooks and more devices
• Complete 10GbE Setup Requirements: For maximum 10GbE performance, use this USB Ethernet network adapter with a 20 Gbps USB-C port, CAT6a or higher Ethernet cable, and a 10GbE router, switch, or NAS. Actual speeds may vary depending on your device, network equipment, operating system, and drivers. Full 10 Gbps internet speeds also require a compatible internet plan
• 10 Gbps Ultra-Fast Speed Upgrade: Move beyond Gigabit Ethernet with this USB-C to Ethernet adapter, delivering up to 10× the link speed of Gigabit Ethernet. Backward compatible with 5 Gbps, 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps networks
• USB-C & Thunderbolt Versatility: This adapter works with USB 3.2, USB4, and Thunderbolt 3/4/5 ports. USB-C ports with 20 Gbps or higher bandwidth, including USB 3.2 Gen 2×2, USB4, and Thunderbolt, support up to 10 Gbps, while USB 3.2 Gen 2×1 (10 Gbps) ports support up to approximately 7.2–7.6 Gbps
• OS Compatibility & Driver Support: This USB RJ45 adapter supports Windows 11/10, macOS, Linux, iPadOS, iOS, and ChromeOS. Actual speeds may vary depending on operating system, drivers, and device configuration. See product details for OS-specific driver support and Linux compatibility information
• High-Speed NAS & Data Transfer: Accelerate file transfers and network access with this USB-C to Ethernet adapter for laptop. Ideal for NAS access, large file transfers, backups, media editing, and professional workflows on laptops, desktop PCs, MacBooks and more devices
• Complete 10GbE Setup Requirements: For maximum 10GbE performance, use this USB Ethernet network adapter with a 20 Gbps USB-C port, CAT6a or higher Ethernet cable, and a 10GbE router, switch, or NAS. Actual speeds may vary depending on your device, network equipment, operating system, and drivers. Full 10 Gbps internet speeds also require a compatible internet plan

[Shield21]

[Shield21]

you only get what on you're bell profile nd what you're check you're billing yo don't make the speed go higher then you're billing does suppost if you pay 1.5 3.0 GB thats all you're with there CO Line card GPON anything over like 8gb 10,HB you must have the hard ware and chos and the spft ware to suppost if you you're Not going to get the 10 Gb speeds not what your'e frien says use you're commn sence and please ask some who knowsthnak you

[Shield21]

spped test.net is not bells speed test bell pays to use but you're not going to the accurit speed untill bell fix that with speed test stops asking the questions sue the modem sssssetting bell gave you please and flooding some email withj  the same message ask for a level to not L1 there virgin nobil will not get 10 GB 1.5 940 op thats all your'e gonna geet shhes