Bell NOT putting email XML tagged as Spam in Junk mail

[H Doucet]

Hi all,

I am getting extremely spammed by the spam over the past few months. I mean over 20 spam messages a day - and my father is as well. 

I think I have over 100 keywords in my filter and still it keeps coming. 
I follow the instructions of don’t click and mark as junk and it does not help. 

i understand spammers are always trying the next big thing, however, I have noticed is that if you “View Source”, there are many tags in the emails saying it is spam, like this:

X-RG-VADE: Spam

X-RazorGate-Vade-Classification: spam

So, I can’t use the email filters to flag these (not robust enough), but Bell should be able to read this and act on it before it gets to my inbox since I have chosen the “Put In junk mail folder” for Spam under Security settings, but it isn’t doing that. 

Bell, is there a bug somewhere?

Best regards 

[Vanadiel]

Don't know if RazorGate is used by Bell or not.

It could be a tag that originated from the mail sender service, not the Bell receiving service.

[H Doucet]

So the company that uses these tags is vadesecure.com. 

It isn’t being added on my side since I’m looking at the email through webmail on Safari. 

This is a likely a bug in Bell - maybe they just installed Vade and don’t have it set up properly. 

[Vanadiel]

I highly doubt they would not have it setup properly. Maybe you are using something like bitdefender or another solution.

[H Doucet]

No, I’m not using Bitdefender. Like I said I’m using the webmail interface in the browser so nothing is coming between me and the Bell email server. 

I work in IT for a global company that has their own email servers and I know it can be human error that maybe one of the email servers didn’t get updated properly or isn’t up-to-date with the latest header filters. 

I also know that Bell has multiple email servers and it is most likely that the one my father and I are on (I’ve had this account for more than 30 years) is missing a related update. 

Unfortunately I don’t know which one my account is on so I am stuck. 

Does anyone know how to log a bug with Bell?

[dks]

Thank you for your question. Unfortunately, as this is a user to user forum, we have no access to the technical side of Bell. However, staff do monitor the forum and note concerns. 

[BellPatricia]

Hi there @H Doucet 

Thank you for reaching out to the Bell community.

We would like to review this a bit more and have sent you a private message so we can get additional information. 

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Vanadiel]

I checked my Bell e-mail headers and there's no mention of any RazorGate tags in the headers.

This is why I mentioned bitdefender, but also other spam measures at user machine level, can scan incoming mail as part of their anti-spam features, and they can use RazorGate or other services for that purpose and flag the mail as suspected spam.