Bell Wifi app says network outage.. But my Internet is up

[BWS001]

A while ago there was an outage.. But that was corrected weeks ago.. The bell wifi app on my iphone still says that there is an internet outage and is essentially useless;
I have;

• Rebooted the router/modem multiple times
• Reinstalled the app
• Logged out and back in..

I use is it control my kids access and because it says that there is an outage.. it's not doing anything; won't track or stop connections, usage data, timers none of it works..
Is there anything I can do to get the router and wifi back in sync?
Can I wipe out the setup for wifi  app without resetting the router to factory specs? 

[Vanadiel]

I think you already did all you can do.

It looks to me like something is out of sync. Typically a Bell representative will pick up this post and get in contact with you to fix things up.

[BellPatricia]

Good day @BWS001 

Thank you for reaching out to the Bell community 🙂 

Can you clarify which modem you have? Some cases like this have been resolved with a simple reboot the modem from your web browser: 

• Open your web browser and visit 192.168.2.1.
• Go to Advanced tools and settings
• Select Resets 
• Select Restart

We're here to help if you continue to have any trouble after that, and I will contact you via private message soon to request some additional information. 

Please check your Messages within your profile avatar in the top right corner. Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[BWS001]

It's an HH 4000
My router address is x.x.1.1 but yes I have done that reset a couple times.. 
I have responded to your PM..

Thanks