Good Day & Welcome
Thank you @kellyseamus for posting your question.
A 2.5MB file is very small, so the issue is likely caused by a temporary browser glitch, a security setting, or a specific app limitation rather than your Bell Internet bandwidth. A 2.5MB file should upload in a matter of seconds.
- Can you please tell us more about the file you are trying to upload?
- Tell us how and what you are trying to send.
- If you are trying to send a file by email, most mail services allow 20-25MB attachments.
- Are you trying to transfer a file from one computer to another on the same home network?
- Many online portals, government sites, or job application pages have strict internal limits (sometimes as low as 1MB or 2MB) or only accept specific formats (like PDF or JPEG). Check if the site specifies a size or format restriction.
If you are using a browser, such as Chrome, try using Edge, Safari, or Firefox.
- Have you tried to restart your device? E.g. computer, etc.
- Cleared your browser Cache, cookies, etc.
In order to help you more, we need for you to tell us more.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
