Giga 2.0 communication issues which trying to using discord or call whatsapp

Jonathan C
Contributor

‎09-05-2026 08:14 PM

I recently upgraded to the Giga hub 2.0 3gb package.

The modem works as I can browse and look at videos but my social media messaging is slow to send and receive as well as all calls like WhatsApp and discord is stuck connecting .

The call eventually say no route or no server connection.

This issue stops when the modem is reset and returns 1 to 2 hours later. We have tried a factory reset as well as a modem swap.

If anyone has similar issues or any solutions please assist me as this is very inconvenient and I may be forced to switch internet  providers 

Labels:
0 Likes
0 2 97
2 REPLIES 2

Vanadiel
Community All-Star
Community All-Star

‎09-07-2026 11:38 AM

Make sure Guard is turned off. This option can only be checked by using the Bell WiFi application and is not available in the modem menu.

Guard feature. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Jonathan C
Contributor
In response to Vanadiel

‎09-07-2026 01:19 PM

I check. The guard is off.

Not sure what else can cause it.

0 Likes