Help no internet

[Nikabeneta1234]

Hi a while back I requested a second internet line in my parents home since I moved back home. I wasnt getting straight answers from Bell on billing, whose account the billing would be or the amount of digging involved. I cancelled my request but the technician cam and fixed a second line but did not make the connection because I had told him that I had cancelled my request. Since that time my internet will sporadically disconnect and now we have no internet at all. Bell is insisting it's our modem but I'm asking them for a technician. Does anyone know what could have happened. Thank you

[WelshTerrier]

Good Day & Welcome.

Thank you @Nikabeneta1234 for posting your question.

It is somewhat difficult to answer your question with the limited information that you have provided. We do not have access to your account & billing records.

If you can tell us more, we will do our best to help you more.

Cancelling a service request and fixing a second line previously should not have any bearing on your internet sporadically disconnecting today. This is not to say that there is not a fault in the wiring itself.

There are any number of factors & causes that can result in a loss of internet. E.g. modem, device, hardware, connectors, wiring, signal, weather, etc.

I will assume that you have call Bell Internet Tech Support and the service representative has initially analyzed the cause to be related to your modem.

I speculate that arrangements have been made by Bell Internet Tech Support to send a replacement modem as a first step in resolving your loss of Internet service.

If need be, you can reconfirm this by contacting Bell Internet Tech Support at: 1 866 310-BELL (2355)

Let the community know if we can be of further assistance.

Take care.