Thank you for your concern. One of the unspoken realities of some VPN's is that because of the way they work in anonymizing your connection, they induce lag and slowdown. That may be what you may be seeing. This is a VPN issue and not Bell. There may be other issues. Your data may have to travel further (yes, distance matters), the VPN server is overloaded, or your encryption protocol in the VPN requires too much processing power from your computer. Have you run a modem speed test as outlined here? Are other employees who also have Bell internet service experiencing the same thing? Is your employer raising a concern? Have you taken the matter up with your employer's IT department?
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
