Internet connection is spotty / laggy

[RoadhogTime13]

I am not askin for help because there simply is not a thing i can do on my end. Im reporting that bell wifi is laggy and spotty since earlier today, May 27th. Around the middle of May, i noticed my internet started getting funky where it would start lagging on one device and not stop until i reconnected said device. Starting today, my whole internet has been laggy and sometimes cuts out entirely. This makes it nigh impossible to watch livestreams or play online games. I've done reboots and even unplugged my modem and earlier it reset itself and here's been very little change to connection quality so its not on my end. Please look for whatever error or firmware issues that might be causing this and please get it fixed asap. I've noted that im not the only person experiencing this either and not even just in my city/province either

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the community by posting your question.

This is a peer-to-peer website. As such, we do not have access to your account & equipment information.

We will do our best to assist you in resolving this issue. In order to do so, we will need for you to provide us with some further information.

Other than unplugging your modem have you done any other troubleshooting? Troubleshoot slow Internet & Wi-Fi

• Which Bell Fibe service do you subscribe to?
• Which model of modem do you have?
• Are you experiencing this issue on more than one device and or in more than one location within your home?
• Have you tried to run the Bell Virtual repair tool? Bell - Virtual repair tool

There are any number of factors that can affect the speed and reliability of your Wi-Fi connection. These include the age and quality of the device, the number of connected devices, the location of the modem, signal interference and other frequencies.

Can you run a speed test from within your Bell modem GUI? Please follow these instructions:

• Bell Modem Speed test

Have you tried to run the Bell Wi-Fi checkup tool that is included in the support section of the MyBell App? This can analyze and fix most issues. Open or download the MyBell app, select Support on the bottom right of the screen, then Wi-Fi checkup.

Please update us on the results of these suggested troubleshooting tests.

If this problem persists, you may need to contact Bell Internet Tech support for further in-depth testing and analysis.

Let us know if we can be of further assistance to you.

Take care.

[RoadhogTime13]

My virtual repair tool is unusable, i have a Giga Hub, im experiencing the issues on EVERY device at the exact same time. I know for a fact that the issues are 100% not on my end because prior to yesterday, everything was totally fine. The only time my wifi quality changes is with the monthly firmware updates. Up until this month, everything was fine, but yesterday is when it became way more spotty and nearly unusable. I have done all i can. This is a bell issue, no doubt. Multiple reports within Toronto and supposedly issues elsewhere in the country as well that i've seen. 

[BellNick]

Hi @RoadhogTime13  
Thank you for your post.
Does the issue occur all day long, specific times or is it sporadic?
When the issue occurs does any error message or code appear on your modem?
Are you able to perform and share a speed test result from the modem when you're experiencing these connection issues?
Can you clairfy what you mean by the Virtual Repair Tool is unusable? Are you receiving any error code or message that you can share?
If rebooting your modem has not resolved the issue, have you attempted a factory reset to see if it helps?
Looking forward to hearing back.