McAfee highlitghs a trojan - "newmsg" I cannot find the root file

[CanadaNorth]

McAfee keeps informing that it has isolated a trojan in trojan:Win/suspiciousattachmentScript.a  I cannot find the item on my laptop?  How can I delve further into it this to delete it.  Read some post where folks call McAfee and were told to contact Bell.  It happens multiple times but I cannot figure out what app/program is triggering it. 

[dks · Accepted solution]

False positives are not uncommon with antivirus software, particularly McAfee. This alert means that something in a file attachment has triggered McAfee. It does not mean there is a trojan. You would have to try to find every file attachment and try to locate the questionable file, if it actually exists. If you are in a Windows environment, you might consider uninstalling McAfee and using Windows Defender combined with a reputable malware detector. Windows Defender works well and plays nicely with Windows 10 and 11. Malwarebytes is a paid malware detector suite which is one option. It also plays well with Windows.  

[WelshTerrier · Accepted solution]

Good Day.

Are you using McAfee software & is McAfee installed on your laptop? If McAfee continues to show this alert, it means it is doing its job by blocking the threat, but the source generating the file may still be active.

The generic threat name trojan indicates that a background script (often from a web browser cache or email attachment) is repeatedly trying to download or execute a malicious file. This could be a false positive, a trojan or simply nothing at all.

If McAfee is installed on your laptop, you can find your scan results and detected threats by opening the installed McAfee application on your device and checking the Quarantine or Protection History / Reports section. You can once again run a scan to see if McAfee recognizes any further threats on your laptop.

If you are seeing pop-up warnings telling you a trojan was found directly when you are using your web browser (Chrome, Edge, or Firefox), this is usually a fake scam alert rather than a real warning from McAfee.

Real alerts come from the actual McAfee app installed on your system, not from a web page. To remove this pop up, go to the notifications section in your browser privacy settings and remove or block any unrecognized or unfamiliar site.

Once you have completed this step, go to your browser settings and clear your browser data.

1. You can do this by pressing Ctrl + Shift + Delete on your keyboard to open the "Clear Browsing Data" menu.
2. Select > All time.
3. Select > Cached images & files, cookies and other site data.
4. Follow the onscreen instructions & Select > Clear data.
5. Close your browser & then restart your laptop.

Let us know if this makes a difference in solving your problem.

Take care.