Possible routing issue affecting League of Legends BR match connections (VPN routing works)

[Pedro92]

From Canada, I can launch the League of Legends client normally, but I’m unable to connect to matches on the Brazilian server. When a match starts, the game transitions to a black screen and never completes the connection. This happens consistently, at all times, and has been ongoing for over six months.

The key observation is that the issue is immediately resolved when I route traffic through a Canadian VPN endpoint (NordVPN). With the VPN enabled, matches load and play normally. Without the VPN, match connections consistently fail.

Additional context:

• In the past, traceroutes showed traffic being routed through the United States and India before failing

• Riot Games appears to host its match infrastructure on AWS, which uses dynamic IP addressing and load balancing, so destination IPs change per session

• Because of this, I’m unable to provide fixed destination IPs or consistent traceroute results

Based on the consistent behavior and the VPN workaround, this appears to be a routing or peering issue affecting the path from Bell’s network to Riot Games’ AWS-hosted Brazilian match servers, rather than a client-side issue.

I’d appreciate any insight from the Bell team on:

• Whether this could be related to Bell’s international routing or upstream providers

• If there is a recommended escalation path for review by a network or peering team

• Any additional information that would help with investigation

Thank you for your time and assistance.

[Pedro92]

No updates so far. Does anyone in Bell have any? There is still no updates, no one else received a call for tests, and issue has not been solved. Would be nice to know where it stands or have any updates.

[Pcoelho]

until now i didnt saw any updates so far, since the VPN is still working i really believe that is somenthing intern from bell, i would like to know if there are any new information

[Pedro92]

First, I know this is a copy of another post. But, reality be told, it was never solved.

From Canada, I can launch the League of Legends client normally, but I’m unable to connect to matches on the Brazilian server. When a match starts, the game transitions to a black screen and never completes the connection. This happens consistently, at all times, and has been ongoing for over six months.

The key observation is that the issue is immediately resolved when I route traffic through a Canadian VPN endpoint (NordVPN). With the VPN enabled, matches load and play normally. Without the VPN, match connections consistently fail.

Additional context:

• In the past, traceroutes showed traffic being routed through the United States and India before failing

• Riot Games appears to host its match infrastructure on AWS, which uses dynamic IP addressing and load balancing, so destination IPs change per session

• Because of this, I’m unable to provide fixed destination IPs or consistent traceroute results

Based on the consistent behavior and the VPN workaround, this appears to be a routing or peering issue affecting the path from Bell’s network to Riot Games’ AWS-hosted Brazilian match servers, rather than a client-side issue.

I’d appreciate any insight from the Bell team on:

• Whether this could be related to Bell’s international routing or upstream providers

• If there is a recommended escalation path for review by a network or peering team

• Any additional information that would help with investigation

Thank you for your time and assistance.