Switch to Fibe 50 from Fibe 15 and back for one month only?

[jonottawa]

My elderly mother suffered a serious fall and fractured both her wrists. My sister will be staying with her for the next few weeks.

My mother uses Internet (almost) only for email. My sister is an attorney who often works from 'home' and participates in frequent video chats (Zoom, etc.)

My mother's plan is Fibe 15, with a monthly Internet usage cap of 100GB. That more than meets her usual needs. But with my sister in the house, we're going to go way over this month at the rate we're going.

Rather than pay $100 for overages, I was wondering if switching to Fibe 50 ($37 more expensive than Fibe 15) for one month and then switching back the next month is the best solution. AI tells me that she will "lose her promotional credits" if she does that. She is not on a 24 month contract and has been a Bell customer for decades, if that matters.

Thanks.

jonottawa

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the community by posting your question.

We would like to assist in answering your question, but we are unable to do so based on the limited information provided. We do not have access to your mother's account & billing records.

"AI" is not always the end all or be all for answering questions & solving problems with the correct answer. To a large degree there is a fair amount of misinformation that is just not true.

Your best source for accuracy would be for you to contact Bell Internet Customer Service. A service representative is in a far better position to give you the right answer to your question. Fibe 50 is faster that Fibe 15. It may not necessarily be readily available.

To make changes to your mother's existing account, you can contact Bell by Chat or by calling:

•  1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.

[BellNick]

Hi @jonottawa 
Thank you for your post and welcome to the Community.
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