Unable to email myself/receive an email from a specific address

[mystic]

Hello. Thank you for diverting the spoof email. However, I still have 2 wee little problems associated with this.

• When I send email to myself (I like to send reminders to myself) the message goes to junk.
• When I send email to gmail recipients, they are still getting warnings."Be careful with this message. Gmail could not verify that it actually came from xxxxx@sympatio.ca. Avoid clicking links, downloading attachments......."

Would there be any way to fix this? The Gmail folks won't open the email and I have to use my gmail account to communicate with them. Thank you again.

[Canada73]

I have sympatico email

I use Thunderbird as my email client and use pop server

Our daughter has a Gmail account.

When she sends me email I never receive it. I do check the junk folder on the web

When I send her email she does not receive it.

The only way I can communicate with her is to use the web interface with my Gmail account.

[Canada73 · Accepted solution]

I  posted earlier that I could not  communicate with my daughter who has gmail account.

I finally went to blocked list. Her email address was  in the list.!    I removed it and the problem is solved.

I have no idea how it got on the blocked list.

[SuzyQ]

The spam filter has recently started sending legitimate emails to Spam. Everything from my financial advisor goes to Spam.  Many emails from the minister of my church (for which I'm an active volunteer, working closely with the minister) go to Spam.  Both of these people are in my contact list.  I made one of the a VIP, which seemed to work for a single day, but he's back in Spam more than half the time.   How do I tell it to stop doing this?   

[BellPatricia]

Hey @SuzyQ,
Welcome to the Bell Community 🙂
I wanted to see if you were able to test out the helpful reply above, and check in your blocked senders list to ensure the email domains were not added there.
Keep the Community posted,
- Patricia

[waxy]

I have an ongoing problem with not receiving emails from the Canada Revenue Agency (CRA). After much discussion with various CRA representatives, at last one of them from their IT department notified me recently that there is a "known problem" with an incompatibility between CRA emails being sent out and their receipt by sympatico (my email domain for over 25 years) users. What's odd is that this problem only began in mid-2023. (Interestingly, my library reported a similar incompatibility to me a couple of years back.) Yes, I could get a new non-sympatico email address but would prefer not to. Any insights?

[BellPatricia]

Hi @waxy,

Welcome to the Bell Community, and thanks for your post.

When you check your blocked senders list in Bell Webmail do you see any CRA related domains listed? 

Hope to hear from you soon,

- Patricia

[waxy]

Hi @BellPatricia,

Thanks for the prompt reply. Just rechecked and I do not have any blocked senders on either the Bell Webmail or Outlook. 

Regards, Waxy

[BellPatricia]

Hey there @waxy,

Thank you for double checking on that for us.

We'd like to take a look, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[GZR]

I have blocked spam from emails from @ hotmail.com and @ outlook.com. I also blocked the domain which means I cannot receive legitimate email from those domains. How do I unblock those domains?

[BellPatricia]

Hey there @GZR,

Welcome to the Bell Community 🙂

Were you able remove the domain from your blocked list after following the steps posted in the helpful reply above?

Keep us posted, and let the Community know if you have any other questions.

- Patricia

[GZR]

I have removed the block domain.

Thank you,

[BUS MAN]

How do change a e-mail address in your Blocked E-mail list on your e-mail account to a safe e-mail sender list?

[WelshTerrier]

Good Day.

You can remove that entry by logging in to your Bell webmail. Go to your webmail settings: Settings wheel from the top right > Mail > Scroll down to Blocked Senders > Review blocked senders and remove either the specific email address that is blocked and / or the blocked domain. e.g.  >@Bell.net or >@sympatico.ca

You can add an email address to a Safe senders list by Scrolling down to Safe senders > Add Safe sender. email address.

Take care.

[DougG]

Recently, my Bell ebills are automatically going to my junk folder even though ebill@bell.ca  is in my safe senders list.  I checked my blocked senders and I don't see ebill@bell.ca  there.  This caused me to make a late payment last month.  Is there another reason why emails from this email id would be be pushed to my junk folder?

Thanks

[WelshTerrier]

Good Day.

Are you using Bell email address or another email address?

How are you accessing your E-bill notifications from Bell? E.g. Browser, application, an email client such as Outlook, Apple Mail, Gmail, etc. Have you inadvertently blocked the domain?

Are you using more than one method to access you E-bill notifications from Bell? Recheck your Options for blocked & safe senders' emails & Junk mail in each of the applications or browsers that you are using. If you are using a device such as Samsung, or Apple phone, computer, check your system 

E-mail suppliers & software applications are introducing tougher security restrictions to reduce Junk mail. Apple, Outlook Mail, Gmail, etc. have made recent changes.

Take care.