Bell prepaid auto top-up stopped working with UK Amex: Any workarounds?

[PK2]

I have had a Bell Mobility plan for over 20 years the current plan being prepaid with monthly fee taken from my UK Amex card including pre authorised auto top up. The last charge was taken May 25 but my July fee has not been taken and Bell agent can’t explain why. I have tried to top up using all my UK credit cards but they are not recognised. 

[BellAntonie]

Hey there @PK2 , 

Welcome to the community and thanks for your post. 

When registering for your preauthorized payment method and/or making a one time top-up it is important that your billing information matches on both your prepaid account and credit cards. 

In the instance that you're using an international credit card and your prepaid account has a local address may be the cause of the issue. 

We also suggest taking a look at your MyBell account to ensure your information is up to date and to review your payment history.

If the payment was made and your phone is not working, try restarting it as a fresh connection to the network can resolve many issues. 

Let the community know if you have more questions. 

[PK2]

After a 17 minute callback from a Bell representative (which it appears I was charged for at 50c a minute) yesterday the payment was finally taken from my credit card and prepaid minutes restored along with my usage info. No explanation available.