Hello,
I’m writing to request clarification regarding Bell’s 365-Day Global Travel Pass.
My husband and I have previously had this travel pass on our Bell Mobility accounts and have found it extremely useful. We travel regularly and have made good use of the benefit during the year.
I recently contacted Bell Mobility because our current pass is approaching expiry, and I understand that some Bell customers are being offered the opportunity to renew or extend the 365-Day Global Travel Pass, while others are not.
The representative I spoke with confirmed that renewal offers are being made to some customers, but she was unable to clearly explain what determines eligibility.
Could you please clarify:
• What criteria Bell is using to determine which customers are offered a renewal or extension of the 365-Day Global Travel Pass?
• Is eligibility based on the customer’s current mobility plan, account history, travel usage, promotional eligibility, or some other factor?
• Is there a particular Bell Mobility plan we would need to have in order to qualify?
• Is there any way for an existing customer who has previously purchased and actively used the pass to request that the offer be added to their account?
We have been very satisfied with the pass and would gladly renew it. In fact, because we travel frequently, it is a particularly valuable feature for us and one of the reasons we appreciate our Bell Mobility service.
I would therefore appreciate a clear explanation of why some existing Bell customers are eligible to renew this travel benefit while others are not, and whether there is anything we can do to become eligible.
