Ordered a iphone 18 pro max and it hasnt showed up

[JustAnotherCustomer]

I upgraded and ordered an iPhone 18 pro max and it says it takes 3-5 business days for the order to arrive via mail. The app says its been shipped since the 2 day mark, but it shows no eta, hasn't shown up, and status hasn't changed to being delivered. Ive heard about these phones being back ordered from other online sources, but why is there no transparency or anything like that for online customers directly from bell? Why does the app give false hope to paying customers that they have a phone in the mail for weeks, or months, instead of just saying they are on back order? Bell has been an unprofessional service provider in the past for me, and it is too bad they offer a good plan or I would take my business elsewhere for the inconvenience. Also at the end of a bring it back contract, so of course bell is asking for my previous phone back, rather than providing me with a new phone that I signed for, so I can return the last model.

[WelshTerrier]

Good Day & Welcome.

Thank you @JustAnotherCustomer for contacting the Bell Community Forum.

This is a community website. As such, we do not have access to your account & ordering details.

Can you provide us with some details related to your iPhone 18 Pro Max? When did you place your order, date and time? You mentioned that your order has already shipped & you have received a shipping confirmation email.

When Bell Mobility marks a phone as shipped, standard shipping typically takes 3 to 5 business days to arrive, depending on your region and the courier.

Your confirmation shipping email will include your order number and a link to track your order. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more. All shipping is handled by Canada Post, Purolator, FedEx, or UPS.

Delivery timing is based on the shipping method selected at checkout.

• Shipping options and delivery times

If your order is stuck, delayed past the expected delivery window, or if you are worried about missing your 30-day DRO return deadline, you should contact Bell Mobility at: 1 800 667-0123 or dial *611 from any Bell mobile device.

If needed, you can ask Bell about cancelling an unfulfilled online order or visiting a Bell Store to see if they can sort out your upgrade and DRO return in person. Store Locator | Bell Canada

Let us know if we can be of further assistance.

Take care.