Samsung Galaxy Watch5 Pro won't connect to plan.

[Steevz]

I get an error when I try to connect my watch to my phone plan via the wear app. 

It says "Bell does not offer mobile plans for your watch." Interesting considering I got the watch from Bell and pay $10/month to share my data. 

The error code is -1. I can not find any info on it. 

Abyone 

[BellAntonie · Accepted solution]

Hey there @Steevz , 

Welcome to the Community. 

An error code can occur from a multitude of reasons, such as an incorrect and/or misspelled information entered during the set up process, the steps weren't completed in the correct order or skipped, Etc.

In order to get a better understanding of your concern, do you see your NumberShare Samsung Galaxy Watch service on MyBell? Also, check out Setting up a NumberShare plan (Samsung Galaxy Watch) to make sure all of the steps were followed and to retry the process (If you're faced with another error code, let us know at what step it occurred).

Looking forward to hearing from you

[user1911]

I am facing the same issue on my pixel 7 pro and Nothing Phone 2. It is definitely not a device problem but a bell one. I am trying this on a Samsung watch 8 classic 

[BellAntonie]

Hey there @user1911 , 

Welcome to the community and thanks for your post. 

In order for the community to best assist, some clarification is needed;

• Please share the steps you're taking to complete the setup.
• Are you trying to setup your watch via the MyBell app or website?
• Is your rate plan Numbershare compatible?
• Are you trying to purchase the Samsung Galaxy Watch8 Classic from Bell or it is a preowned watch?
• Have you reviewed and followed the steps outlined in the link provided in the accepted solution above?
• Have you contacted our support line to complete your request or have only tried on your own?
• It is also possible that your device model is not compatible.

Looking forward to hearing back from you.

[user1911]

• Please share the steps you're taking to complete the setup.
  I followed the on screen instructions that you get to set up mobile plan when you first start the watch. I have also tried it multiple time through the wear app, via the option 'mobile plans' in watch settings in the wear app.
• Are you trying to setup your watch via the MyBell app or website?
  No, through the Samsung wear app as instructed my bell.
• Is your rate plan Numbershare compatible?
  Yes, I just got it through the store for 10 CAD per month for numbershare functionality.
• Are you trying to purchase the Samsung Galaxy Watch8 Classic  from Bell or it is a preowned watch?
  It is a brand new watch purchased from Bell. The same issue was on another one that I purchased from Walmart but have now returned.
• Have you reviewed and followed the steps outlined in the link provided in the accepted solution above?
  Yes
• Have you contacted our support line to complete your request or have only tried on your own?
  Yes
• It is also possible that your device model is not compatible.
  I don't think so, since I have been using a galaxy watch since the past 3 years with different operators and have never faced this issue. I tried activating a number share through a sim card of a different country and it worked like a charm. I have also tried a different device - Pixel 7 pro and getting the exact same results. So NO, my phone is perfectly compatible.
  Other things I have tried - Updating the watch (up to date currently) and resetting the watch multiple times. 
  
  

[BellKris]

Hi there, @user1911. Thanks for the details.

For a few fellow up questions:

• Could you please clarify as to when exactly in the smartwatch set-up that you're encountering an error, and what the error is saying? Sharing a screenshot of said error, so long as any sensitive personal info is censored, would be a great help.
• What exactly did Tech Support tell you when you got in touch with them? Was there a ticket opened for further investigation?

Looking forward to hearing back from you.

— Kris

[user1911]

At the time when there's an option to set-up a mobile plan (number share). ss attached. 

Bell support has been useless. A ticket was opened and they redirected me to this link which was useless tbh. According to them I need a Samsung phone only to enjoy the number share feature which is just stupid because I've been using other brand SIM on my Galaxy watches previously and never had this issue. Also the link they direct me to mentions that I can use a Samsung phone S7 and upwards but it's wrong and outdated, even a Samsung s8+ is not compatible with a watch 8 since the phone runs on an older android version.

With this experience, I can safely say that I'd stay away from them in future because of the time and energy that I've wasted in troubleshooting the issues and lastly given a sad and outdated excuse when they couldn't identify/fix the root cause.