Good Day @Trinitraveller & Welcome.
Thank you for reaching out to the community.
As a starting point, are you in area of Trinidad that does offer cell coverage? Please refer to this coverage map. Please choose Trinidad for your destination. How to use my mobile phone outside of Canada. Scroll down to the bottom of the page to view the Partner network information and areas of coverage.
When you turn on your device, it will automatically connect to the strongest available network.
Connectivity troubleshooting tips:
- Restart your device: Turn off your device, wait five minutes, turn it back on, and wait another five minutes. This can often resolve temporary connectivity problems.
- Toggle airplane mode: Turn airplane mode on and off. This can force your device to reconnect to the network.
- Disable data saving features: Disable “Low Data Mode” on iOS devices or “Data Saver” on Android devices. While these features are helpful for conserving data, they can sometimes interfere with connectivity.
- Check the network selection setting: To ensure the best possible network connection, especially when travelling to a new destination, set your device’s network selection setting to “Automatic.” This allows your device to automatically connect to the strongest available network and avoids connection issues. If you want to change the network you’re using, use manual network selection. For instructions on how to change the network, consult the user guide for your device or the tutorials in our mobile device support section – just select your device from the drop-down menu.
You can contact Bell while travelling abroad using the following numbers:
- Chat with us
- From a Bell mobile phone: +1 514 420-7748
- From a landline phone in the U.S.: 1 800 667-7626
Note: the "+" represents the international dialling code. To get the "+" symbol on your mobile phone, hold the 0 key for a few seconds until "+" appears on the screen.
Let us know if you require any further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
