Balance problems

[Fed up]

I keep calling bell to have an unjustified and erroneous balance removed from my cancelled account for my home internet, tv and home phone service. Every time the employee say they will make the adjustment and apologize for the inconvenience, but a month later I keep getting the same annoying email saying I have to pay the same unjustified balance, can someone please explain why does bell do this to there past customers, and how do they expect us to give them a good reputation when they can’t fallow through with their promises that an unjust balance will be removed yet keeps showing up until it probably goes to a Collections adjacency? 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your issue.

Billing issues such as this cannot generally be resolved on this website. We do not have access to your account and billing records. Can you please provide us with some further details?  We will do our best to answer any questions you might have.

You mentioned that you have already spoken to a customer service representative and the issue remains unresolved. Did you request to speak to a manager? If not, then you should do so.

• Before escalating your concern to Bell Management, please ensure that you have provided all relevant details to Customer Support and have exhausted all available resolution options.
• When contacting Bell Management, please provide a clear summary of your concern, including the date and time of your initial contact with Customer Support and the names of any agents you have spoken with.

 If your concern remains unresolved after contacting Customer Support, you can escalate it to: Bell Management team. This team is dedicated to overseeing the customer experience and ensuring that all concerns are addressed appropriately.

Please contact Bell Customer Service by Chat or by calling 1-866-310-BELL (2355) or dial #611 from any Bell mobile device & request to speak to a manager.

Let us know if we can be of further assistance.

Take care.

[BellPatricia]

Hi there @Fed up 

Thank you for reaching out to us in the Bell community.

We want to get to the bottom of this, so I have sent you a private message to get more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia