Customer service only available at limited times during the day. I can't find a way to cancel my plan on my own time.

[Yasmin]

I agree! I need to cancel my plan and the only way is calling customer service which is only available at limited time during the day which dosent work for me! I can’t find any way to do it by writing at my own time 

[WelshTerrier · Accepted solution]

Good Day & Welcome @Yasmin 

Thank you for posting your question.

This is a peer-to-peer website. We do not have access to your account & equipment records. I wish there was something more I could do for you, but I am unable to do so.

To cancel your Bell Home services, you must call Bell Customer Service, as the request cannot be processed online or via the community forum.

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell. This includes all of the peripheral equipment that is attached. Do not return your rented equipment to a Bell store.

If you subscribe to Bell Fibe TV / Satellite TV, Bell Internet, Home phone etc., & you are cancelling your Bell services, you will need to return any rental equipment, which can include:

• Mobile phones, tablets, smartwatches and SIM cards
• Internet modems
• Wi-Fi pods
• TV receivers
• Accessories: remote controls, power supplies and cables

This is a step-by-step guide to returning Bell equipment, including mobile devices, receivers, Wi-Fi pods and modems. Please follow the detailed tutorial instructions included in this weblink. Should you require any further information, please refer the FAQs that are included.

Bell Equipment Returns FAQs 

 Please call Bell at 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

• Monday to Friday: 8 a.m - 9 p.m.    Weekends: 9 a.m - 6 p.m.

Take care,