ebill@bell.ca phishing emails that appear to be sent from Bell stating "I don’t have a method of payment". Scam?

[taylors1]

I received an email purportedly from Bell telling me that I don’t have a method of payment 

I have been paying by credit card for some time

is this a valid Bell email?

[Dharam singh]

Bell service is fooling people they send me past bill which bill i pay and when i am call they not pick and store guy tell you call help line i am pay January bill i have proof but now they send me 286$ again if i am not pay they are increasing but not picking my call i will pay it knowingly it was wrong if next month i have again receiveing this then I will file you complaint okay see you

[Dharam singh]

now.it stop        I will consider my self No more. Thats  enough,Enough is enough 

[Mike1363]

It could be that you are receiving scam emails pretending to be from Bell my bill. I receive them often.

Take a good look at the incomer's email address to be sure it is from bell. Subject should say:

Your Bell e-bill is ready

from:  Bell<ebill@bell.ca>

[WelshTerrier]

Good Day & Welcome.

This is a community website. As such, we do not have access to your account & equipment records.

We would like to assist you in resolving this problem. In order to do so, we need for you to tell us more.

You mentioned a billing issue, " i am pay January bill i have proof but now they send me 286$". Can you elaborate on this in terms of your payment and your account balance? Have you verified your account is in arrears by logging in to your MyBell account? If there is no outstanding account balance, then the email you received could be from a fraudster trying to scam you.

If your account is in arrears, with an outstanding balance; can you tell us when and how you made your payment? Have you notified Bell of your payment? Please refer to this subsection in the link I have provided:

• How to Notify Bell that you have made a payment

The processing time for your payment is dependent upon the method of payment you choose and when Bell receives the funds from your financial institution:

• Pre-authorized debit: Every month, up to 18 calendar days after the bill date.
• Pre-authorized credit card: debit: Every month, up to 7 business days after the bill date.

You should: "use your billing date" as Bell's bill processing timeline. If sufficient funds are made available on this date, then you will not be faced with a missed payment.

How long does it take for my Bell payment to be processed?

If you feel that your Bell bill is incorrect or that someone is trying to scam you, then please call Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

For a mobility postpaid account, please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Service provider impersonation scam - Bell

Thank you for contacting the Bell Community Forum.

Take care.