Keep paper billing

[Bommer]

The account I am managing is for my grandmother, she does not own a computer, nor has an email address. I just received an email stating bell will be going to paperless billing.

how can I ensure my grandmother still receives her paper bill?

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question.

Is the account you are managing in your Grandmother’s name or in your name?

In order to receive a paper bill from Bell, you are eligible if you:

• Are 65 years of age or older
• Self-identify as a person with a disability
• Do not have home Internet or mobile data services provided by Bell

If she meets the eligibility criteria, please contact Bell Customer Service accounts & billing to request paper billing.

You can reach them by calling: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Check out Bell’s support article on: Paper bill eligibility

Let the Community know if you have more questions.

Take care.