Why can't I link my account?

[Rachel53461]

I am a new Bell customer. I created an account, logged into the app, and saw my services. A couple weeks later when I wanted to pay my bill, I logged in and all my services are gone. 

I've tried to link my account by both account number and phone number, and it seems to find it then throws an error and kicks me out. Logging in again shows no services. 

Is there any way to get help without spending 1 hour or more in the phone queue? The callback option only has "prepaid services" as an option. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a community forum, a peer-to-peer website. As such, we do not have access to your account, billing details & notifications that were sent out to you. Can you please provide us with more details? It is somewhat difficult to answer your questions, without viewing the specific information you have mentioned.

What are you using to login to your MyBell account? Web browser? MyBell app? Computer, mobile device, tablet, etc.

If you are using a web browser, clear your cache, cookies, stored data & password for the MyBell website. Close your browser & restart your device or computer. Try logging in to MyBell once again.

Your MyBell profile is automatically going to lock you out after a number of failed attempts to log in. Are you sure you're entering the correct info when trying to log in? When trying to log in via a web browser, do you run into the same issue?

If you are using the MyBell app, we also recommend attempting to delete and reinstall the app, and making sure your phone is on the most up to date version of its OS.

If you’ve forgotten your login information but know the email address you registered with, you can use the forgot login info tool.

If you have forgotten your password, you'll also need to answer your secret question. For security reasons, we don't have access to your password, so if you cannot answer your secret question (or have not set one up), then you'll have  to Contact Bell Internet Tech support for further assistance, or create a new MyBell profile

To reach Bell Tech support by phone, please call: 1 866 310-BELL (2355)

Let us know if you were still in need of assistance.

Take care.

[Rachel53461]

I can login just fine, no issues there. The problem is my Bell account isn't linked and when I try to link it then I get a generic "An error has occurred". It used to be linked. Is there really no way to raise a tech support ticket other than sitting through a 1- hour+ point queue?

I can find no option to email for help, nor a webchat. The "schedule a call" only has "prepaid services" enabled for me as an option

[BellAntonie]

Hey there @Rachel53461 , 

Welcome to the community and thanks for for your post. 

We wanted to check in and see if you were able to test the great suggestions @WelshTerrier mentioned above and if things are back to normal or if you're still faced with the issue?

Looking forward to hearing back from you. 

[Rachel53461 · Accepted solution]

The steps suggested were not helpful. 

I found a web chat to contact Bell Support though, and they were able to re-link my account. Issue is resolved for now. Hope it doesn't disappear again.