Bell fibe app shows the wrong time

ULAM4334
Contributor II

My Fibe TV App shows the timezone as America/ Winnipeg and I'm in Ontario, so the guide is off by an hour and live TV an hour old.  How do I change it?

 

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3 helpful replies

Accepted Solutions

BellNick
Community Manager

Upon investigation, Manitoba is now within the same time zone as Ontario. 
This would appear to be a bug within your Samsung TV's and Samsung would need to push out an update in order for the time zone settings on your TV's to be accurately set or you could manually change the settings on your TV to force this to display properly

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BellNick
Community Manager

Hi all,

Our teams have been looking into this with Samsung and they are working to fix the issue. Some locations have been resolved and they are making further progress. Once further information becomes available I will post here.

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I reached out to Samsung. The fix is a reset. With the TV on Hold the off button on your Samsung remote until the TV turns off and then turns on again. It worked. All good for me now. 

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WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome.

Thank you @ULAM4334 for posting your question.

The Bell Fibe TV app gets its time and time zone settings directly from the device you are using to watch. Ensure your device's system settings are set to automatic network time or manually select your correct local time zone (e.g., Eastern Time for Ontario).

Which device are you using to access the Bell Fibe App? Firestick, computer, tablet, mobile device, another streaming device, etc.

For example:

On a Firestick, the time displayed on the Fibe TV app is taken from the time zone preferences stored in the Firestick settings. To set the time on your Firestick, navigate to Settings > Preferences > Time Zone and select your desired time zone. You can also access the settings by pressing and holding the Home button on your remote. Once you've selected your time zone, the Firestick will automatically adjust the time.

There are similar clock setting for all computers, mobile devices, tablets, Smart TVs, etc. Please refer to your manufacturer support documentation.

Let the community know if you require further assistance.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

I suddenly had the same problem last night. And when I go into the settings on the bell app and click the diagnostic button, it says Winnipeg time zone, but I am in Ontario and it doesn’t seem that I can change that. The rest of my TV is the correct time. So I am stumped

BellNick
Community Manager

Hi @ULAM4334 & @Watcher01 
Thank you for your post and welcome to the Community.
Are you able to share some further information regarding the issue you're experiencing?

  • Can you share the make and model of your television?
  • Is your device up to date with the latest firmware and can you share what firmware version?
  • Do you have any other devices within your home that have the Fibe TV App to see if the issue can be replicated or if it's limited to a certain device?
  • Have you checked your TV's time setting to ensure it is correct (and if possible, can you take and share a picture of what it shows)?

Looking forward to hearing back.

G14
Contributor

I’m in Ontario and I have the exact same issue.

0915pass0908__
Contributor

I am in Ontario and having the same issue. My tv shows the correct time but the bell app is incorrect. I’ve tried refreshing my tv as well

Bell Fibe is showing America/Winnipeg time.  My tv settings are correctly set to Eastern.  What is the fix?

Outdoorsdude
Contributor

Samsung Q82BA 75 TV. The Bell App cannot be changed, which is the problem. Everything else is in the correct timezone and working fine. Bell guide is off by an hour due to America/ Winnipeg time zone issue.

I am having the same problem. I live in Ontario and my diagnostic is showing Winnipeg too. I've already refreshed my TV but cannot change the time settings on Bell Fibe. Please fix this issue 

Mine is the same as well. There was no issue before and nothing had change to my TV then I noticed a couple days ago that the time zone in the Bell diagnostic shows Winnipeg as the time zone. 

We have the same issue on a Samsung Smart TV Model: UN43DU7100FXZC. I live in Ontario and my diagnostic in Fibe is showing Winnipeg too.   We recently started using the Fibe app on the TVs and not the receiver boxes. The time settings on the TV are correct, and the issue with the Fibe Guide is specific to the TV model indicated above.  The other devices in our home running Fibe all have the correct date and time, including another Samsung TV. The TV with the issue has up-to-date firmware. I have tried changing the time on the TV to correct for the discrepancy; and none of those brought about a change to the Fibe guide's time. 

Has anyone at Bell been able to assist you?  I have had no luck at all.  My tv is correct, and they said it gets the signal from my device, so I am at a loss.  Bell seems to be, also

Have not contacted Bell yet but hoping it resolves itself 

I have the same problem. Curious, my iPad has the correct time but on my Samsung tv is off by an hour even though the setting on the tv is correct

I’m eastern time and it it’s showing America/winnipeg time zone. How can I fix