Bell fibe app shows the wrong time

[ULAM4334]

My Fibe TV App shows the timezone as America/ Winnipeg and I'm in Ontario, so the guide is off by an hour and live TV an hour old.  How do I change it?

[Mike57]

Same here.  Showing the same Winnipeg/ American.  
my Samsung also has the correct time. 
it’s definitely a problem with the app. Their software is messed up because of the bizzare time zones now in effect in western part of the province.  I am south east.  
they will hopefully recognize the problem and fix!

[Mike57]

That’s terrible!  Other providers are out there!

[GAM]

I’m in Ontario and I have the exact same issue. Its with my SAMSUNG TV. My LG TV's are fine.

[BellNick]

Hi all
Thank you for bringing this to our attention and we apologize for any inconvenience or frustration this may be causing. We're having this investigated and we will provide an update once one is available.
Thank you for your patience.

[Cdngolfer]

This appears to be a problem on Samsung smart TVs. Appreciate an update asap

as recorded shows wil be affected

[user1244]

Hello, 

Same issue here. TV has the right time, bell fibe app is off by an hour. Winnipeg when im in ontario

[BellNick]

Hi all,
Is anyone that has multiple devices where the time is correct on one and incorrect on the other able to clarify if there are any guide discrepancies when comparing, any issue loading content or scheduling recordings, or is it strictly just that the time zone is incorrect when checking under the diagnostics?

[Dawn2]

Same here in Toronto, hope it gets updated, it’s annoying

[BellNick · Accepted solution]

Upon investigation, Manitoba is now within the same time zone as Ontario. 
This would appear to be a bug within your Samsung TV's and Samsung would need to push out an update in order for the time zone settings on your TV's to be accurately set or you could manually change the settings on your TV to force this to display properly

[silversurfer88]

i am having the same issue with my Samsun Tv.  My sony tvs are fine as our my iphone and ipad.  i have a Samsung QN43Q tv.  I have tried setting the tv time to manual even through it shows the correct time.   i have tried logging out of the fibe and restarting.  Deleting app and reinstalling.  Unplugging tv.  Reset the internet modem.  Nothing works.

[Quiz1]

I beg to disagree with your response. While MB and ON are now on the same time; yesterday, the Guide clock and the Guide were both set back by 60 minutes, i.e. the 6 o'clock news was viewable "live" at 7 oclock and not at 6.  All programming was affected this way. I spent close to 2 hours on the phone with a Bell tech yesterday trying to resolve the issue; and after exhausting their known fixes for timing issues in Fibe, the tech was advised that this was a new issue for which there was no fix yet. This morning, the programming is showing in the Guide as playing an hour earlier that regularly scheduled (ie. 6 o'clock news appearing as starting at 5), which at least allows "live" viewing. All indications are that the issue resides in the Fibe app.

[snebbie23]

Respectfully, this is not correct. 

 Before searching for this issue I personally checked the TV and the time zone for the Samsung TV is correct for Ontario, and the city which I live in. The issue is not with Samsung it is an issue with Bell. I would again encourage Bell to properly listen to the feedback we are given because it has nothing to do with Samsung. The Bell Fibe app is choosing a different time zone than where we live. 

Furthermore Ontario and Winnipeg actually do not have the same time zone. Winnipeg as of October 31st, now uses Manitoba Standard Time, not Eastern Standard time that Ontario uses. This may actually be the problem as although the times are the same now, we actually are in a different time zone. 

[ULAM4334]

Unfortunately thats not the case.  My Samsung TV shows and all streaming apps show the correct time.  Only the Bell fibe app is off by an hour.  Clearly there is a big in the app.

[Kombo123]

We are experiencing the same thing-the time on our TV is accurate, yet the guide is not. Why would Fibe show as Winnipeg and not Ontario? If the answer is we are the same time as Manitoba, what happens in 6 months when Ontario changes and Manitoba does not? And if we are the same time as Manitoba why is the time incorrect? Please make it make sense. 

[Aspendad]

It all depends on where in Ontario you are, because all of Ontario and Manitoba are in the same time zone as of Nov 1st until the spring when all but NW Ontario go forward 1 hour again.

I'm having a similar issue in Alberta where my Samsung TV is showing the correct time but the Bell Fibe app is off by 1 hour. I really think though that most of the problems are due to the fact that Western Canada didn't change time on Nov 1, and because the US did and the feeds that Bell uses for Satellite and Fibe are now at different times, it's going to take a week to straighten it all out.