Bell fibe app shows the wrong time

[ULAM4334]

My Fibe TV App shows the timezone as America/ Winnipeg and I'm in Ontario, so the guide is off by an hour and live TV an hour old.  How do I change it?

[Scout101]

I live in Ontario and have the America/Winnipeg time zone issue also. I spoke with a support agent minutes ago. She indicated that it was an issue with FibeTV and Samsung TVs. At her instructions I have reviewed and manually reset the Samsung TV time (which was correctly showing EST time) using -settings-privacy-system setting and changing the clock from "Auto" to "Manual". It did not change anything. My Fibe App time showing on my phone is correct. This issue occurred a few days prior to the DST change. I checked the Samsung auto update and it is current (1720). I see no issue on the television and believe the issue lies solely with Bell and the Fibe App. It has been working correctly since installation until just recently. Perhaps a solution can be generated from forum members.

[Beavis12345]

From what I can tell it seems to be Samsung TV’s that have the problem. On my LG TV it works fine. The problem is that the northern part of Ontario shares the same time zone as Manitoba and is using that time zone setting for all of Ontario. But on my LG TV it is set as America/Toronto which is correct.

[Beavis12345]

The time zone is incorrect on my Samsung TV but it’s right in my LG TV. I think it’s a Samsung issue. Even other users in my house don’t have the problem but they’re using a fire stick and a Hisense TV

[ULAM4334]

Ok its a Samsung 4k tv bought in 2018 , but it is running the most up to date firmware. My Roku TV's ( one TCL Rolu tv the other legacy 1080p, running A Roku 2820CA), both show the correct time in the Bell App. And yes my tV's time is set to current correct local tome and this is reflected in all apps except the Bell app.

[JoeM]

Having the same issue since last week on our Samsung TV, in Toronto and Time Zone is Winnipeg. Roku is fine. Over half and hour with Bell and they have no idea but 'started a ticket'. Seems that we aren't the only ones. 

[JoeM]

We did all the same things before we called them yesterday. I agree, it is definitely an issue with the Bell app on Samsung as our Roku tv is fine. Hopefully we can get a resolution soon. 

[JoeM]

Thank you for updated info. Unfortunately I cannot change the time zone in the app... one of the many things we tried. 

[Horserider]

I have RCA Roku Tv. Fibe internet and live in Kenora Northwestern Ontario.   We did not change our clocks back but my netwotk TV shows the time being 1 hour earlier than it is.  Also the program guide is also out 1 hour.   I have tried all the support suggestions and nothing works.   This is on Bells end.  Please come up with a fix! 

[User26195]

The time setting on my Samsung TV is correct. It’s the Bell app that is not picking it up.

[Peeper]

In Ontario. The time showing on our Samsung TV settings is correct (EST). The Bell guide shows the  incorrect time - ie Samsung 8:54 pm, Bell 7:54pm. Current time is 8:54 pm.  Bell is not updated. Please advise.

[Franki99]

Same here , I have a Samsung tv and the Bell app time is off by an hour. When will Bell provide us with an update as to when this issue will be fixed? 

[Minh11]

I have 2 Samsung TV and one works fine and the other is not. Both have the same settings so it is interesting that one works and the other doesn’t 

[4rouges]

We also have this issue in Ontario on our Samsung TV. The TV settings are correct for the time but the Bell Fibe app tv guide shows the time as an hour earlier than it is. This is clearly not a Samsung issue. Please fix this Bell.

[Dutch]

Northern Ontario is in the same time  zone as Manitoba but the rest of Ontario isn’t.  

[Dutch]

Northern Ontario is in the same zone as Manitoba, but the rest of Ontario isn’t.