Bell fibe app shows the wrong time

[ULAM4334]

My Fibe TV App shows the timezone as America/ Winnipeg and I'm in Ontario, so the guide is off by an hour and live TV an hour old.  How do I change it?

[Dutch]

We did the same thing by using the bell fibe app.  We just got a

I was on a chat wit Samsung on Saturday and they went into my tv remotely at two different times and they could not fix the issue.   They did mention it could be a bell issue.  
I have since hooked my pvr back up and it’s fine.  So it’s def the app.  Bell you need to fix it!   

[BellNick · Accepted solution]

Hi all,

Our teams have been looking into this with Samsung and they are working to fix the issue. Some locations have been resolved and they are making further progress. Once further information becomes available I will post here.

[Woodys]

Thanks for sharing the results of your investigation. The same thing just happened to me this afternoon. Yes, Samsung TV.

[R2SEN]

This problem has been unresolved for over 48 hours. Unacceptable.

[ap4]

Thanks.  Having the same issue and also have a Samsung.

[MVKJ1234]

I have a Q90 on main floor.  Showing 1 hr behind on bell app.  TV time is correct.  Going to guide I can not watch something that started at say 8 pm because bell app thinks its 7.   In basement I have a q80.  Bell app there has correct time.  I can watch a show that started at 8 which I could not on main floor.

[Ace Family]

Nov 3rd 2026 this is still not fixed!!! What's the delay?? How do I get compensation for this delay for the amount everyone pays per month and you can't get the time zone correct is ridiculou!!! How do we all escalate for the time zone being in correct and also stop trying to say it's samsung issue when clearly its the Bell App!!¡

[Minh11]

Both of my Samsung tv now has the incorrect time. PLEASE FIX IT!!!

[GAM]

Looking forward to the FIX. It looks poorly on the FIBE TV app and Bell that it doesnt support SAMSUNG TV's

[Linnets]

Apparently we can’t change it. Bell is well aware. I spent an hour on the phone today. No word when it will be fixed but there doesn’t seem to be any solution at the moment. 

[Linnets]

There is an impact as the Guide is reflecting the time on the screen which is 1 hour behind. Yes we are now the same time with Winnipeg but the Fibe App is still showing one hour behind and it goes totally mess up the Guide. 

[Popcan]

I am having the same issue with my bell satellite receiver for Crave and Superchannel/Starz channels. 

[Linnets · Accepted solution]

I reached out to Samsung. The fix is a reset. With the TV on Hold the off button on your Samsung remote until the TV turns off and then turns on again. It worked. All good for me now. 

[Minh11]

Thanks!  It worked!

[MuskokaJohn]

The bug is not with Samsung. Samsung TV shows correct time and time zone.