How to set a recording on LG TV Fibe TV App using LG TV remote?

[Micstr]

My 5662 4K TV receiver failed recently, power outage.   I was coached to use my Smart TV and the already loaded Fibe app to watch TV.   I learned that some but not all of my previously recorded programs were available through the app.  Because I am using an LG TV I use my LG remote to gain access to the Bell app, guide, playback, channel selection.  I am very familiar with my TV remote and less so familiar with the Fibe app via Smart TV.   I have yet to find how to record, on demand, or spontaneously, a program that is being aired or viewed on the app via the Smart TV.  Yes I know the obvious answer is the remote control record button but it does nothing.   I have done some troubleshooting and according to the TV the record button is functional.  I have successfully watched previously recorded programming and programming that was scheduled via the failed 5662 box but I cannot record anything new via my current setupl.

[WelshTerrier]

Good Day & Welcome.

The Bell VIP5662W (Arris) is a 4K Whole Home PVR with a built-in 1 Terabyte (TB) storage module, allowing it to record significant content, typically holding around 150 hours of 4K or 320 hours of HD.

You may not be able to record or access all of your recordings that are stored on the VIP5662w PVR hard disk.

Please verify that you have sufficient free space on your PVR to store additional recordings. You can easily check this out by selecting > Menu on your remote control. Scroll down & Select > Settings. Select > System info. Select > System information. Select > System resources - Check the Disk usage space that is remaining. If there is insufficient space available, you will not be able to add recordings until you create space on the physical H.D. by deleting previously stored recordings.

Have you tried to reboot your receiver & your modem? Did you do a full power off with your PVR? If not, please reboot your PVR and modem by unplugging both of them from their power source, waiti.ng 30 seconds, and plugging them back in. If not, please do so.

1. Start with the modem. Power it fully off. Wait 30 sec. and power it back on. Check for any error messages.
2. Now do a full reboot / power off and on with your PVR.
3. Try recording any program & see if you are experiencing the same issue.

If after rebooting your equipment, this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced. Please call: 1 866 797-8686

It is very possible that the hard drive is no longer functioning properly. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

Take care.

[BellNick · Accepted solution]

Hi @Micstr 
Thank you for your post and welcome to the Community.
You mentioned your VIP5662 failed due to a power outage. Is the receiver working normally now or is it still experiencing issues?
Without the VIP5662 powered on, connected to the internet and working correctly, you will not be able to record or watch recordings through the Fibe TV app as the app attempts to gather the recordings from the receiver, as the recordings are stored on the receiver.
Looking forward to hearing back.

[Micstr]

So I have learned that a PVR box of some type either a 5662 or newer Fibe TV box must be installed in the home in order to access PVR via Fibe TV app on a Smart TV.

[Micstr]

This was explained to me differently but your explanation said the same thing.  I understand now that some form of PVR box, a 5662 or the newer Fibe TV box, need be installed in my situation.  As a result of this experience I am updating my 4000 modem and my 5662.  Thank you for clarifying and responding to my post.