How to troubleshoot or replace remote

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cv
Contributor

‎10-05-2021 11:43 AM - last edited on ‎02-19-2024 11:45 AM by

Hi .   My remote for fibe suddenly stopped working. When I press the power button nothing lights up. I changed to batteries twice and used the different sets in different other devices so I know the batteries work. At first when I changed the batteries the red light for Bell displayed but then stopped after a couple tries.   The remote will no longer activate the TV for fibe. 

 

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Guest doing your work
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‎06-01-2026 10:18 AM

At last, a result! The Technician had to reboot the system on Bell's end to re-calibrate the remote which is now working perfectly! There is a reset button on the side of the box which brings up a menu that you can work with, but a technician is needed to get to the real solution-good luck!