PVR lost recordings and will not record anymore.

Red44
Contributor

‎11-04-2026 06:27 PM - last edited on ‎11-05-2026 06:48 AM by

I am really getting frustrated with Bell service. The PVR has lost it's recordings and will not record. I spent 3 hours with on line chat repair and then more time with a real person in the Philippines.  What I really need is a real live person from Bell to actually come out and diagnose the problem, but I guess Bell does not readily provide that service.  Seems we are continually paying more for less service.

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BellNick
Community Manager

‎11-05-2026 08:58 AM

Hi @Red44 
Thank you for your post and welcome to the Community.
We're sorry to hear about the experience you're encountering and can certainly understand the frustration this can cause.
Are you able to clarify which television service you subscribe to (Fibe TV or Satellite)?
What receiver model do you have?
Are you getting any specific error code or message you can share?
Have you tried power-cycling your equipment?
Have you tried factory resetting your equipment?
Looking forward to hearing back.

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