Star Vijay HD: Showing wrong/old content, guide mismatched

[zatai41]

Good Morning 

Since Friday/weekend Star Vijay is showing wrong/old/delayed content on TV and on my phone app.

I did try rebooting my hub at home : no change

tried resetting some filter and setting on the app but no change

any suggestion ?   

(Location Montreal)

Thank you

[BellPatricia]

Good day @zatai41 

Welcome to the Bell community and thank you for letting us know 🙂

We are here to help, and would just like to clarify a few things to start.

• Do you have Fibe TV or Satellite?
• Is the problem affecting all programs on Star Vijay, or only certain shows? 
• Does the content appear delayed compared to the channel's published schedule?

Please also provide us with the affected program names, and the approximate date/time when any wrong content is observed.

Hope to hear from you soon,

@BellPatricia 

[zatai41]

1) Fibe TV

2) all of them  

3) maybe I described it incorrectly, there is "delay" or "lag"  but  its seem to be showing shows from previous days and the show title show ex "A"   but the actual video is a different TV show....

basically only seeing past broadcasts.

[BellPatricia · Accepted solution]

Thank you for the additional information @zatai41 🙂

We've confirmed that the channel provider experienced an outage on Friday and has temporarily switched to an alternate feed while they work to restore the primary service. As a result, the programming currently airing may not match the guide listings.

Once the issue has been resolved, the channel will return to its normal programming schedule. Thank you for your patience in the meantime.

Let us know if you have any more questions.

@BellPatricia 

[zatai41]

Good morning, do you have an update on this ?

[BellPatricia]

Good morning @zatai41 🙂

We do not currently have an ETA on this. However, the programming will automatically resume to normal scheduling once the issue has been resolved. 

We will be sure to let you know if we receive any new updates.

Have a nice day,

@BellPatricia