This recording has already been deleted

[Streamer]

Good day.

I tried to record a news special at 10PM tonight from the guide but I got a pop up ... "This recording has already been deleted" . The guide showed a different listing(NCIS Origins) but CBS was showing a news special. I tried the same thing on ABC at 10PM which also had a news special but a different guide listing and had the same issue. 

I also tried to record while watching the program live and had the same issue on CBS and ABC.

I also tried to record the news special in the future 3 hours later on the west coast feed and had the same issue.

To make sure I wasn't going crazy I was able to record on other channels where the guide listing matched the  program being shown...so storage space was not an issue.

I could easily do this before on Bell Satellite but not in the Fibe app

Maybe something they can fix in the future...in case CTV is showing a last minute news special that is not listed in the guide.

Thanks

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

You cannot record certain programs or access older recordings on the Fibe TV App due to specific platform rules, device limits, or broadcast restrictions.  Some channels or programs block recording permissions due to digital rights. When using the Fibe TV app on a TV streaming device, the available content varies depending on your location.

 Could you provide us with a bit more information? 

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV app, or Satellite TV.
2. Please provide us with the make & model of the devices that you are experiencing this problem on.
3. Were you experiencing this problem at home or away from home?
4. Do you have Bell Internet service? If not, then the following will explain what you can or cannot watch using the Fibe TV app on your mobile devices, computer, etc.
5. In order to watch some stations using the Fibe TV app at home, you need to be connected to an active Bell Internet service.

Some live TV channels are restricted to your home IP address. Channel availability will depend on whether you are at home or on the go. All channels on Bell TV are not necessarily available on the Fibe app.

• At home, connected to Bell Wi-Fi : Live TV, video on demand and recordings.
• Away from home, on another Internet connection or on Bell wireless internet: Live TV (select content), video on demand and recordings.
• If you are on Bell Satellite TV and you are using the Fibe TV App, recordings will remain solely on the device or app they were scheduled on. In order to watch a Satellite TV recording on the Fibe TV app, you must schedule the recording using the Fibe TV app & vice versa when you are using a satellite receiver.

I have included the following web links that will provide you with any further details you may require.

Troubleshooting the Fibe TV app errors

What is Fibe TV app and how do I use it? (bell.ca)

Should you require further assistance please contact Bell Customer Service Tech Support:

• Fibe TV: 1 866 797-8686    Satellite TV: 1 888 759-3474

Take care

[Streamer]

Hi

I think the issue was that the app thought I was trying to record the program listed in the guide(NCIS) which was cancelled by the broadcaster(deleted) because of the last minute news special...but the guide wasn't updated to show "news special". ..so it wouldn't allow me to record..

But there should be around way around this...it allows me to do it on a Bell satellite receiver

I am in home..on bell internet ..with bell streamer..satellite version of app

Thank you

[WelshTerrier]

Good Day @Streamer 

Thank you for your gracious reply. We appreciate your feedback in taking the time to provide us with this additional information.

Bell produces and manages the on-screen electronic programming guide for its subscribers, utilizing scheduling data and metadata compiled from major broadcast networks and program listing providers.

Program listings are ingested from various networks and broadcasters in Canada and the U.S. Listings are supplied by Canadian and U.S. broadcasters.

Errors & omissions in the guide are typically due to incorrect information provided by the network, rather than a system failure on Bell's part.

If a scheduled program is preempted due to a network change, e.g. News special, etc., there ie little that can be done to avoid this.

Unfortunately there is no work around for this at this time when you’re using the Fibe TV app. The Fibe TV app is not designed to do what your satellite receiver is built to do.

Sorry about that.

Take care,

[Streamer]

Thanks again WelshTerrier..I figured it was a data mismatch

I tried a work around of recording the program at 9PM for 1 hour...and extending the recording to the maximum allowed of 30 min which took me to 10:30 PM.

So I had half the special..

Not sure why Bell can't add a few lines of code to add a few more radio buttons to extend the recording..30 min..60 min .. 90 min.. 120 min... etc... but I think that has already been mentioned in another thread.

I can easily do it on the Bell Satellite receiver..I know the satellite software is from Dish Network and not Bell

You can mark this post as closed/resolved.

Cheers