VIP5662W 4K PVR Issues

[234chevette]

Issues have been going on for far too long, hoping someone can share what to try next…contacted Bell support multiple times.

4 receivers in the house (3-VIP2502’s 1-VIP5662W)…

We go to record on any receiver and the playback will freeze and it’s pixelated. When we pause a show, the playback freezes, starts, then freezes again. As well sometimes, a message pops up.. “Wait PVR busy”

I’ve tried a new modem, hard booting all receivers multiple times, and just replaced the 4K receiver.

2502 receivers show the “wifi” symbol and the 5662W shows a “link” light. At this point I’m trying to verify if it  is a signal issue between the 4K and the other receivers. 4K receiver is wired while the others are wireless. 
I’m thinking that since I see the “wifi” and “link” lights everything is ok…….???

Any help would be appreciated. Thanks

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Interesting enough i have the same setup as you do in my home.; 4 receivers (3-VIP2502’s 1-VIP5662W). All of which are wireless connections. I am not experiencing any freezing or playback issues. I am using a Bell Giga Hub 2.0 modem. Which Bell modem are you using?

Freezing during playback on a Bell VIP5662W PVR can be caused by a loose or failing internal hard drive, temporary cache overload, or network connection lag.

A poor communication signal between the receivers and the modem can also result in freezing, loss of signal, pixelating, etc. Do you have a wireless access point, VAP3400? If so, please make sure it is turned on and plugged into your Bell modem or your receiver.

1. If you have a VAP3400 connected to your Fibe TV system, have you tried to reposition it to improve your signal strength?
2. Are there any obstructions that could potentially block the wireless signal from communicating with the modem?

The signal quality indicator on your VIP2502 receivers use green, amber (yellow), and red bars to indicate signal strength. Here is what each color indicates:

• Green bars: Indicate a good signal strength from your wireless Access Point device. The more bars lit green (up to five), the stronger the signal.
• Amber (Yellow) bars: Indicate low or weak signal strength. You may need to reposition the receiver for a better signal.
• Red bars: Indicate an unusable or very poor connection. A red light on the receiver generally means there is no connection between the receiver and modem, and you will likely need to troubleshoot the connection or contact Bell Tech support.

You mentioned that you have rebooted the receivers' multiple times. Did you also do a full power off with your VIP5662W PVR? If not, please reboot your PVR and modem by unplugging both of them from their power source, waiti.ng 30 seconds, and plugging them back in. If not, please do so

1. Start with the modem. Power it fully off. Wait 30 sec. and power it back on. Check for any error messages.
2. Now do a full reboot / power off and on with your PVR & each of your receivers.
3. Try recording any program & see if you are experiencing the same issue when you do a playback of this same recording.

If after rebooting your equipment, this does not resolve your issues, I would contact Bell Customer Service Fibe TV tech support & to speak with a technical support representative who will be able to determine whether a tech visit is required to resolve your picture & playback issues. Please call: 1 866 797-8686

Take care.