VIP7802 Android 14 – channel navigation/Guide not responding after update

[Dicesm]

Has anyone else experienced this since the recent Android 14 update on the VIP7802?

• Android TV OS: 14
• Build: UTT1.250410.001
• Bell firmware: Bell-U-14.7.2.02.361.RC3.4
• Security patch: May 1, 2025

There appears to be an odd channel-navigation issue immediately after startup.

If the box starts on the Android Home screen, I can enter a channel number on the remote (e.g. 1500). The number appears in the top-right corner, so the remote input is clearly being recognized, but the box stays on the Home screen and doesn’t tune to the channel.

Interestingly, if I press the Home button again while already on the Home screen, nothing visibly changes, but channel navigation suddenly starts working normally.

There is a similar issue if the box starts on the Guide. A channel/program is typically highlighted, but pressing the centre OK button does nothing - it won’t tune to the selected program.

However, if I press the Last Channel button, it immediately switches to live TV. After that, I can enter channel numbers normally and everything works as expected.

So it seems like the live-TV/channel-navigation function isn’t being properly initialized after startup, and pressing Home or Last somehow activates it.

Has anyone else seen this with the latest VIP7802 firmware? Is this a known Android 14/Bell firmware issue?

[BernardP]

I just checked and it is not fixed yet. I still have to press the Home button and get back to the Guide before being able to view a channel. I also tried disconnecting and reconnecting power to the VIP7802, but it is still not fixed.

[BellNick]

Hi @BernardP 
If the issue is not resolved on your end, we would recommend rebooting your receiver. If the issue occurs again, it will be fixed with another future update.

Upon investigations, this issue occurs when watching the Fibe TV app on the VIP7802 and then when done, powering off your television set. When you power your TV back on to watch television again, this issue occurs. What we would recommend doing moving forward to avoid this issue is to either hit the back button or the home button on the VIP7802 remote before powering down your television.

[BernardP]

Nick, I had already tried rebooting. As of now, I just turned on the TV to test the procedure before shutting down. I was in the Menu and when I selected a channel, it played immediately. The issue now appears to be fixed. Thanks.

[Dicesm · Accepted solution]

I was able to verify when powering on I can now successfully enter a channel and it will immediately switch to that channel - that is fixed. Thank you