I sympathize! In my case, the technician foud that the phone line cables had not been dealt with very professionally in the initial installation, leaving bare wires exposed. These eventually touched, shorting out my 2nd phone line. All is well now!
I have the same problem. I have the Fibre service, Internet, TV and two home phone lines. Line 1 is working fine. The second line was working well until suddenly it did not work - no dial tone, and if I try and call the number I get "we are sorry, yo...