Bell

No, it was the same receiver.

Yes you need to replace the receiver, that's what I did and it is still working fine.

Hello,I called Bell and they restored my phone service and they are sending me a new VIP5662 receiver.

Hello,Once again I lost the Restart feature ,so I used the virtual repair tool and it did not work. It did do a firmware update and now the home phone does not work and there is no dial tone. Internet and tv do work, restart returned after rebooting ...

Hi,I called Bell and my issue was not resolved. I tried one last thing and that was to unplug the modem for a minimum 10 minutes . Once the modem rebooted , everything was back to normal, Restart once agains functions.Thanks.