A fraud scam is targeting customers using phone calls, text or social media messages. These callers pose as representatives of service providers, often gaining trust by citing “recent outages in your area”, “a class action case”, or “research on service quality”. They may even provide fake employee numbers. Once trust is established, they offer tempting promotions for deals.
Next, they will ask for sensitive information such as Driver’s License number, credit card details, passwords, and multi-factor authentication (MFA) verification codes. ❗You should never share your one-time verification code with anyone. It should be used only on a Bell multi-factor authentication (MFA) validation screen (e.g., when logging in or making changes to your MFA details).
If provided, this information is used to either take over the account and order devices and services, access other accounts or create additional accounts with other companies under the victim’s name.
What to watch for
Be cautious when receiving calls with very attractive offers or promotions. Remember, legitimate companies already have your personal information and will never ask you to provide it again. Be extra cautious if the phone number seems unfamiliar. Fraudsters can “spoof” or change the name and number that appears on your phone.
To learn more about this scam, see our Service provider impersonation scam
article. To learn how you can protect yourself online we encourage you to read our other articles below and visit Bell.ca/security for more in-depth information:
