How to replace a lost, stolen or damaged SIM card

[avin]

Can i get a new sim card with a same no. in bell store, because my SIM card is  lost… thanks

[BellAntgio · Accepted solution]

Hey there @avin, 

Welcome to the Community and thanks for your post. 

We have a great support article titled How to replace a lost mobile phone and/or SIM cardthat will guide you to replacing your SIM card.

Let us know if you have any questions.​

[10]

Hi everyone!

I lost my bell sim last night, it was in my other mobile. Now, when I call on that number, it rings means the mobile is on. But no one respond from that side. What should I do?

[WelshTerrier]

Visit a Bell Mobility location or contact Bell Mobility at: 1-800-667-0123 or *611 from any Bell mobile device. You need to have that SIM deactivated & replaced with a new SIM. There will be a service charge.

If you lost your other device as well, you should report this loss as well.

[WelshTerrier]

Have you contacted Bell Mobility & reported the lost phone? Have you contacted the local police & reported the lost device?

If you’ve lost your phone or tablet, or think it’s been stolen, log in to MyBell and suspend your service

as quickly as you can. This will help protect you from any unwanted usage.

If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123

Details on what to do can be found in the support section of Bell.ca here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa...

We invite you to also check out Lost or stolen Bell Mobility device? for more details.

Good luck! I hope you find it.

Take care

[TvViewer71]

It asks you to verify ownership by typing in a code that gets sent by sms. If your sim is lost, stolen, or damaged you can't get that code.

What then?

[WelshTerrier · Accepted solution]

Good Day.

Did you get a new Bell SIM card to replace a lost, stolen or defective one? It’s easy to transfer your Bell Mobility service to the new card in MyBell.

You will need to complete this by logging in to your MyBell account using any web browser.

You’ll need the 20-digit number printed on the SIM card, then select the web link that I have highlighted.

1. Update your SIM card number in MyBell
2. Put the new SIM card in your phone.

If you do not have access to a web browser by way of a computer, tablet, etc., you can visit a Bell Mobility location or contact Bell Mobility at: 1-800-667-0123 or *611 from any Bell mobile device. You will need to have your old SIM deactivated & your new SIM activated. There will be a service charge.

Let us know if you have any further questions.​

Take care.

[Najam]

I am currently traveling outside Canada and I have lost my sim card. How do I get a new sim card with my current number?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum/

It is unfortunate that you have lost your SIM card while travelling.

You should report it immediately to Bell Mobility customer service to avoid fraudulent charges. You can call Bell free of charge using these methods:

You can contact Bell while travelling abroad using the following numbers:

• Chat with us
• From a Bell mobile phone: +1 514 420-7748
• From a landline phone in the U.S.: 1 800 667-7626

Note: the "+" represents the international dialling code. To get the "+" symbol on your mobile phone, hold the 0 key for a few seconds until "+" appears on the screen.

To order a replacement SIM card, you will need to login to MyBell from any web browser & select the following link:

SIM Cards for Cell Phones & Tablets | Bell Mobility | Bell Canada

If you have already reported the lost or stolen SIM card & you have received a new Bell SIM card to replace a lost, stolen or defective card, you need to transfer your Bell Mobility service to the new card. You can do this quickly and easily through MyBell.

You can do this by logging in to MyBell on the internet from any location that has secure access.

Take care.

[Manhattan24]

I'm in Australia and I lost my Bell SIM card. Who can help me?

[Manhattan24]

WelshTerrier: Thanks so much for your very helpful and considerate response. Much appreciated😁

[WelshTerrier]

It is my pleasure to be of assistance.Try to enjoy the remainder of your trip.

Take care.

[Psue]

My sim card was damaged.  I tried downloading an esim card.  It requires a validation by text.  Obviously that isn't possible because there is no working sim card.  I spoke to support my. They sent me a physical sim card.  I inserted it in the phone. It also requires a text validation.  Also impossible.  After hours talking to support and an account agent the only solution is to go to the store. Right now I am dealing with complications from a disability and am unable to visit a store.  The account agent suggested setting up a 2nd account with a second sim card or transferring an account I have with another provider.  This makes no sense.  If they can send sim card that will work for a 2nd account, why can't they send it for my active account? As far as I can tell my only option is to cancel the existing account. Any suggestions?

[WelshTerrier]

Good Day.

Do you have access to the Internet with a web browser?

You can use MyBell to transfer to a new SIM card or eSIM.

If you want to replace a lost, stolen or defective SIM card, or convert your physical SIM card to an eSIM on your current device, you can do so easily through the self-serve methods below without visiting a Bell store.

If you have a new SIM card, take note of the 20-digit number printed on it.

1. Update your SIM card now. You’ll be asked to log in to MyBell before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new SIM card into your device.

Take care.

[Psue]

Thank you for replying so quickly.  I took all of the steps you suggested.  I got through all the steps.  The final message was ro get a code sent to.my phone.  Without the SIM card activated O can't receive the text.  I called the support services. They said I would have to go to the store.  They sent me to accounts.  Their answer was to order a 2nd line.  For some reason the card wouldn't need the validation text.  It looks like the only option is to transfer or cancel the account. 

Thank you again for your advice.  It was clear and easy to follow.