Reset password for Call Answer

[Helpthisseniorplease]

How do I unblock my messages? He left me some messages that had his voice that I don’t want to lose

[BellPatricia · Accepted solution]

Hi there @Helpthisseniorplease Thanks so much for your post, and welcome to the Community!

Take a peek at How to use Call Answer on my Bell Home PhoneSimply select Call answer and then click + beside the Troubleshooting section to see how to reset your Call Answer (voice mail) password. 

Let us know if you need anything else 🙂

- Patricia 

[Telephone-16]

It’s asking me for a temporary password and I don’t have it 

[WelshTerrier · Accepted solution]

Setting Up Call Answer Message Manager

See the following notes. Your temporary password is your 7- digit  telephone number (no area code).

1. From home, dial *98 or the access code we assigned you. If away from home, your mailbox number is your 10-digit home telephone number.
2. When prompted, enter your temporary password. This is your 7-digit telephone number (no area code).
3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
4. Follow the prompts to record your name or telephone number as a personal identification.
5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
6. Press the * key to exit. Your Call Answer Message Manager is now activated.

[Blacktie]

How do I reset my Home phone (landline) Call Answer password? We’ve forgotten the initial password used when we set up Call answer service.

[WelshTerrier · Accepted solution]

Good day.

To reset your password, simply call Bell by dialling 6-1-1 from your Bell home phone.

Take care.

Thank you for reaching out to the Bell Community Forum.

[NEWTOLondon]

We are relatively new to bell Fibe, hence the username.Since our arrival on fibe we have been unable to access our voicemail messages using *98. when we do try it will not accept our pin. What can we do to retrieve our messages? We had no issues with the phone prior to our move from rogers to bell fibe

any help would be appreciated

thanks

[WelshTerrier · Accepted solution]

Welcome to Bell!

I need to ask a couple of questions? Did you port your telephone number from Rogers to Bell?

If so, which Bell Fibe Home phone package do you subscribe to?

Have you setup your Bell Call Answer (voicemail ) on Bell Home phone? You mentioned a pin number? Is this a pin number that you used from Rogers?

I have included the following set up instructions for your voicemail. (Please note that you must enter your temporary initial password which is your 7-digit telephone number (no area code)

Setting up Call Answer

1. From home, dial *98 . If away from home call 1-877-235-5777 and when prompted for your mailbox number, enter your 10-digit home telephone number.
2. When prompted to enter a temporary password, enter your 7-digit telephone number (no area code)
3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
4. Follow the prompts to record your name or telephone number as a personal identification.
5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
6. Press the * key to exit. Your Call Answer is now activated.

How to use Call Answer (voicemail) on my Bell Home phone

https://support.bell.ca/home_phone/calling_features/how_to_use_call_answer_on_my_bell_home_phone?

I am hopeful that this will resolve your problem. If not, then i would suggest that you contact Bell Fibe Customer service for Home phone. They will be able to confirm that the feature has been activated with in the system

Call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

If you require any further assistance, please do not hesitate to reach out once again.

Take care.

[Teenabalerina]

How do I retrieve voicemail messages?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

In order to assist you, can you please provide us with further details?

1. Is this a new Home phone service?
2. Do you have Bell Home phone Choice?
3. Have you verified that this feature has been activated ? Go to your MyBell account. Select > Services > Home phone > Package & features.
4. Have you set up your Call Answer, voicemail? If not, you need to so before you can retrieve your messages.
5. How are you accessing your voicemail?
6. Are you trying to access your voicemail from Home or from another location?
7. Have you contacted Bell Customer Service Tech support & requested assistance? To reach Bell Home phone tech support, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

I have included the following instructions to assist you in retrieving your Bell Home Phone voicemail messages.

To retrieve messages from home:

1. Dial *98
2. Enter your password.
3. Follow the prompts to retrieve your messages.

To retrieve messages from another phone within your area code:

1. Dial your telephone number.
2. When you hear your greeting, press 9 immediately.
3. Enter your password.
4. Follow the prompts to retrieve your messages.

To check messages while outside your area code:

1. Dial 1 877 BELL-777 or (1 877 235-5777) from anywhere in Canada or the U.S.
2. Select your language preference.
3. Enter your 10-digit Bell Home phone number when prompted for a mailbox number.
4. You will then hear your recorded name.
5. Enter your password if prompted.

Here is a link that will assist in answering any further questions that you might have.

How to use Call Answer on my Bell Home phone : Accessing Call Answer

Let the Community know if you require any further assistance.

Take care.

[norab]

how can I change my password to retrieve voicemail?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Could you please provide further details?

1. Have you previously setup your Bell Call Answer voicemail on Bell Home phone?  or
2. Have you forgotten your Bell Call Answer voicemail password?
3. Are you the account holder? Is the account in your name?

If you have previously setup your Bell Call Answer voicemail on Bell Home phone and have simply forgotten your password you can reset your password by choosing method 1 or 2 below.

1. You can reset your voicemail password through MyBell at no charge. Log in to MyBell. Select > Home phone service. Select > View My package & features. Scroll down the page & Select > Go to Voicemail manager & follow the onscreen instructions to change your password.
2. You can also reset your password by calling 6-1-1 from any Bell Home phone.

If you have not setup your Bell Call Answer voicemail previously on Bell Home phone, you can do so by following these instructions:

Setting up Call Answer

You will need to enter your temporary initial password. This is your 7-digit telephone number (no area code).

1. From home, dial *98 . If away from home call 1-877-235-5777 and when prompted for your mailbox number, enter your 10-digit home telephone number.
2. When prompted to enter a temporary password, enter your 7-digit telephone number (no area code)
3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
4. Follow the prompts to record your name or telephone number as a personal identification.
5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
6. Press the * key to exit. Your Call Answer is now activated.

How to use Call Answer (voicemail) on my Bell Home phone

How to use Call Answer on my Bell Home phone : What is Call Answer?

Troubleshooting my Bell Home phone calling features : I forgot my Call Answer password

To reach Bell Customer Service Tech Support for assistance, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Should you require any further assistance, please do not hesitate to reach out once again.

Take care.

[Ditherer]

Access to my voicemail on the home phone has been blocked.  Apparently I have tried too many times.  How do I get it restored?

[WelshTerrier · Accepted solution]

Good Day.

If you have tried to access your voicemail incorrectly & you are locked out, allow the system to reset itself.

Please try again at a later time. If you have forgotten your voicemail password you can reset it through MyBell at no charge. 

1. Log in to MyBell. Select > Home phone service. Select > View My package & features. Scroll down the page & Select > Go to Voicemail manager & follow the onscreen instructions to change your password.
2. You can also reset your password by calling 6-1-1 from any Bell Home phone. 

If you are still unable to access your voicemail, you may need to contact Bell Customer Service Tech Support Home phone for assistance, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[chag1953]

how do I find my password to retrieve messages