setting up toll free number difficulties

[Temptr0f8]

Has anyone else experienced difficulty in setting up a toll free 800 or 877 type number? I am 8.5 hours in over 3 days and dozens of representatives none of which could help me put on hold or transferred to another dept or rep. Still trying...

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question on the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your business account and billing records.

Which Bell Customer service department have you been in contact with, Residential or Small Business Services?

For immediate assistance you will need to speak directly to a Bell Canada Business Services representative to verify line compatibility, call routing, billing, type of number, etc. before a toll-free service can be added to your account. If need be, you can request to speak to a Bell Manager.

To contact Bell Small Business, please call:  1 800 668-6878 during regular business hour. If you would prefer a callback, please fill in the information requested on this weblink:

• Bell Small Business representative Callback request.
• Contact Us | Small Business | Bell Canada

Unfortunately, there is little else we can do to assist you in a matter such as this on this website.

Take care.

[BellAlexander · Accepted solution]

@Temptr0f8 Ensure you have correctly contacted Bell Business Support & Sales. You can schedule or request a callback here.

When calling, Be prepared with:

1. The physical number you want the calls routed to (existing phone line, Auto-Attendant, or Hunt Group).

2. Business verification details (such as Bell Account Number if an existing customer).

3. Preference for either a standard randomly assigned toll-free number or a specific vanity number.