Good Day & Welcome.
Thank you for posting your question.
Is this a new phone and or feature that has been recently added to your Bell Home phone service? What is the model number of your VTech phone? Have you referred to the user manual?
As a starting point, unplug your VTech main base from the power outlet and the telephone wall jack. Leave it unplugged for at least 1 minute, then plug it back in to reset the connection.
Many modern VTech phones feature a Smart Call Blocker that intercepts incoming home calls and screens them. If this is set to the most restrictive profile, it may be hiding your normal calls.
- Press CALL BLOCK on your VTech handset or telephone base.
- Scroll to Set profile and press SELECT.
- Choose Allow unknown (or a less restrictive profile) to ensure all incoming calls are permitted to ring through normally without being screened.
If the above does not resolve this issue, you may need to contact Bell Customer Service - Home phone to have this feature reset on your home phone line.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
