How to manage the Guard feature on the Bell Wi-Fi app

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What is Guard?

Guard is AI-driven security for devices on your Whole Home Wi-Fi network. Powered by cloud-based real-time protection algorithms and intelligence based on machine learning, Guard neutralizes threats throughout the home. Security features inherently require information to protect your devices, and these features are designed to respect you and your data privacy. You’re in full control of enabling, disabling and customizing these features.

Guard features monitor your device network for metadata like DNS, IP address and packet sizes.

Guard Features

• Online protection: Helps block your devices from accessing websites known to contain malware, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance and other harmful attacks. It is possible for apps to be blocked along with websites. In most cases, you’ll see a “page cannot be displayed” timeout message.
• Advanced IoT protection: Monitors and automatically quarantines smart devices from the local network if unusual behaviour is detected.
• Remote access protection: Automatically blocks incoming connections into home devices until you authorize them.

Note: When enabled, the Guard feature is only active when devices are connected to the primary Bell Wi-Fi.

How to Enable and Customize Guard

Guard is disabled by default for your Bell network. To turn on Guard features (requires Home Hub 4000, Giga Hub or Giga Hub 2.0):

Initial Setup

1. Log in to the Bell Wi-Fi app.
2. Touch the Menu & Settings tab at the end.
3. Touch Guard.
4. Touch the toggle to enable it.

Customize by User Profile

Guard can also be customized at a person level.

1. Touch the People icon at the bottom of the home screen.
2. Touch the Plus sign to add a user.
3. Add a picture and name, then touch Done.
4. Touch Next at the top right corner.
5. Select the desired Guard access level (Kid, Teen, Adult, No limits).
6. You can either use the default settings of each Guard access level, or customize the profile by selecting each specific Guard event (e.g., advanced IoT protection) and enabling or disabling them.

Enabling Privacy Mode

The privacy mode lets you limit the data being sent to the cloud and is disabled by default.

To enable the privacy mode:

1. Touch Menu & Settings.
2. Touch Guard.
3. Touch the toggle to enable the feature.

When the privacy mode is turned on, all Guard features (online protection, advanced IoT protection, adblocking and content access) are disabled. Past blocked events will be preserved and visible unless you choose to Delete Guard Events. All previously quarantined devices will be unquarantined. Advanced device typing information may also be inaccurate as DNS sampling and user agents will not be collected at any time.

For more information on Content Access, Managing Guard Events and How browsing information is stored visit Learning about and managing the Guard feature.