Bell Fibe Internet Connection lost

[jamesssss]

We have Bell Fibe 1.5g Internet since this September.

It gets disconnected almost every single day, normally around the same time between 6-7pm.

We have to reboot the modem or wait 20 minutes and it comes back online.

We have tried calling tech support repeatedly they say they fix something and to reboot the modem and it should not happen again... and it always happens again the very next day. Sometimes they say if it happens again they will send a new modem or a technician, but then never do, same answer the next day...

Is this a know issue that Bell has to be rebooted every day? When we had Rogers we never had this issue.

[Terry11]

My connection will break for a few minutes almost everyday randomly. This is unacceptable. I need 100% connectivity. If you can´t commit to that i will have to switch to starlink.

[HBOfan]

why does our wi-fi connection keep dropping and reconnecting on its own for no apparent reason during the first week of october 2026 in the bridlewood community of kanta - VERY FRUSTRATING !!!

[BellNick]

Hi @HBOfan 
Thank you for your post and welcome to the Community.
We're sorry to hear about the troubles you're having. We wanted to check in to see if you're still experiencing issues with your Wi-Fi connection dropping and if so, can you share some further information?

• What model modem do you have?
• When the issue occurs, does any error message or code appear on your modem and if so, can you share what it indicates?
• Is it only your Wi-Fi connection that drops or is it the internet (do you have any ethernet connected devices to test and do they also lose connection)?
• Does this happen with certain devices in your home or does it happen with them all?
• When the connection drops, is your Wi-Fi SSID still showing within your list of networks?
• Have you tried rebooting your devices?
• Have you attempted to use our Virtual Repair Tool and if so, can you share the results?

Looking forward to hearing back.