Bell GigaHub 2.0 Blocking Specific Applications

[LambChops713]

About a month ago after a bunch of issues with the 3000 model, speaking to 20+ call agents, and a technician appointment, Bell upgraded me to a GigaHub 2.0. Since then, specific applications like Discord Voice Chat (text chat works fine), League of Legends, Destiny 2, and even a simple Ookla ping test (speedtest.net) will not work at all. These things will either hang forever or not connect. After physically unplugging and then replugging the modem after a few minutes, the issues are resolved for anywhere from 4 hours to 2 days before returning.

Here's what I've tried:

1. IPv6 is toggled off, UPnP is toggled on.

2. Firmware is updated to the most recent version.

3. Ensured that it is a modem problem, NOT a device problem (all devices in my home, wired or wireless, experience the exact same issues).

4. Had the GigaHub replaced twice, and factory reset multiple times.

Any advice (let me know if I need to provide more details)? I've called Bell so many times and not one can help. Been dealing with internet issues for nearly 80 days now.

EDIT: Issues are possibly impacted by the amount of internet usage? I've found that when I download in high quantities, the internet only lasts 4 hours but regular usage lasts up to 2 days. Will keep monitoring this!

[BellPatricia]

Hey there @Jon536

Just checking in to see how everything is working since you turned the privacy setting on.

Keep us posted 🙂

@BellPatricia 

[Jon536]

I have had no issues following this, it would be great if this information could be provided to users & shared as part of the basic trouble shooting guide rather through support staff or otherwise. I didn't want to try and change x # of settings all over the place that I would find online. When I asked why this would fix the issue, I got told 'we don't know'. It took 3 months to get to this point, so still frustrated overall. 

[xZiperr]

Hi, ive had the same issues as you can see from my earlier post. Guard feature in the Wifi App is Enabled but set to privacy this should fix your issues. ALSO please make sure nothing is connected to the 10gig PORT on the back of the modem or else it will not work. Hope this helps. 

[xZiperr · Accepted solution]

As of March 31st, with the same settings mentioned above. Everything is working fine. I turned on the Guard feature a few days ago and it ended up having issues. So I set it back to privacy and it worked no issues. Make sure Guard is ON but set to PRIVACY inside the WiFi App.