Can I keep my Bell email address if I cancel my service?

[CJ]

We have had sympatico.ca e-mail addresses for decades and Bell Mobility cell phones for almost as long. 

BUT I was told by Bell that our sympatico e-mail addresses would be lost if we drop our Bell land-line, which doesn't make any sense at all as we now ONLY ever access our sympatico e-mail from our cell phones.

Is there not some way to associate our sympatico e-mail addresses with our Bell Mobility services rather than our unneeded land-line?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Unfortunately, I cannot comment on what you were told without having access to your existing account and the changes you were planning to make.

If you can tell us more, we will do our best to answer your question.

If you cancel your Internet account & you do not have an active mobility data account or related service attached at the time, then your Bell webmail email account would be closed & cannot be reopened & activated. Once it is closed, there is no method to retrieve any of the information you may have stored on Bell's webmail server.

To keep your Bell email address:

1. Your email address must remain under the same MyBell account with either Internet or Mobility service attached to the account.
2. You are able to continue to use it as long as it is maintained on an active account.
3. You will need to maintain a Bell Internet account or a Bell Mobility account device with data such as a Turbo Hub, Turbo Stick or MiFi on a continuous basis."

Do you meet all of these criteria? If so, then you will need to discuss this with a Bell Customer Service representative.

"You need to do this prior to disconnecting your Internet service." This cannot be completed after the service is disconnected.

If you wish to contact Bell, you can use their Chat services or you can call: 1 866 310-BELL (2355) or for a mobility postpaid account: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know.

Take care.