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Good Day.
Thank you for posting your question.
If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.
Have you contacted Bell Repair Service recently? If so, were you provided with a commitment date? Were you provided with a reference or ticket number? If not, then please call Bell Repair service & explain that this temporary internet line has been left unsafely hanging across your trees & has been repeatedly reported for the last 2-3 years.
The representative should provide you with an approximate date for this work to be completed. Request a trouble ticket referral number for future reference.
Please ask them to send out a technician to remove this low-lying abandoned wire. If you do not receive complete and total satisfaction, then by all means request to speak to the service representative's manager.
Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.
If you haven't already check out this helpful article about Outside wire repair: How can Bell help with wire installation and repair?
I wish I could do more for you to resolve this matter, but I cannot. A moderator will review this post and will advise you accordingly.
Please let us know if we can be of further assistance.
Take care.
Good Day.
Thank you for posting your question.
If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.
Have you contacted Bell Repair Service recently? If so, were you provided with a commitment date? Were you provided with a reference or ticket number? If not, then please call Bell Repair service & explain that this temporary internet line has been left unsafely hanging across your trees & has been repeatedly reported for the last 2-3 years.
The representative should provide you with an approximate date for this work to be completed. Request a trouble ticket referral number for future reference.
Please ask them to send out a technician to remove this low-lying abandoned wire. If you do not receive complete and total satisfaction, then by all means request to speak to the service representative's manager.
Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.
If you haven't already check out this helpful article about Outside wire repair: How can Bell help with wire installation and repair?
I wish I could do more for you to resolve this matter, but I cannot. A moderator will review this post and will advise you accordingly.
Please let us know if we can be of further assistance.
Take care.
