Compose new mail, Attachments selected and cannot send after 3 hours

[NickHelp]

Webmail - Compose new mail, when Attachment is selected cannot send anymore After 3 hours: NO ATTACHMENT with French accents?

Can no longer user Webmail in French, every entry (Inbox, folders) have an invalid date message. Switch to English Fixes it?

[BellPatricia · Accepted solution]

Hi there @NickHelp 

Welcome to the Bell community, and thank you for your post. 

We are sad to hear that you are not having a good experiencing when using your email account. We are here to help in any way that we can.

Can you clarify which web browser you are using to access your Bell email, or are you accessing it through an email client like Outlook? What type of device are you using? 

Do you get a specific error message when you try to send additional emails? Our system will allow you to send emails to a maximum of 200 recipients per hour per account. If you continue to get an error after an hour has passed, try deleting all the e-mails in the Outbox/sent folder. Once the emails are deleted attempt to send a test email to yourself then check your inbox and verify if you receive the test email.

If you are still see an invalid date message when using your email in French, please delete the cookies & caches as well as reboot your computer/device and then test again. 

Let us know how everything is going.

@BellPatricia 

[NickHelp]

Hi, thanks for responding.  Last Saturday, as usual I send a 1 page attachment to approx 40 members in my list, as I have been doing the last few years. When I compose covering mail, put in attachment the system stays on Compose and the send button is greyed out, the attachment is trying to load but never completes. So all I can do is close the compose task.   After several hours of trying to get help from Chat (2 agents, they cannot Help), I then call the support line, after 2 more agents they sent my request to support group who would respond within 48 hours, nobody ever called back. I ended up doing several hours checking  and found out that I always run my bell Email in french, and every mail in Inbox and my folders have an illegal date (support couldn't help me with this either) so I switched to English and wow, all dates are corrected and now valid.  AhAh, what if my attachment problem is related to the language setting problem..  did several tests and if I have an attachment name with a french accent (like é or à ) the attachment cannot be processed, so I rename the pdf name without any special characters and it works.  Can Bell fix this problem, as I need to work in french because most of my users are french. I informed Bell support of the problem and the fix, possibly the last software update caused this change, but still no answer.

I always work from 2 Laptops windows10, and other Windows 11.  I usually work from Firefox, but during my search I tried 3 other browsers and they all had the problem.  I go thru Bell Webmail every time.  So all I can see is the last update caused this major problem.  

Please let me know if you find anything to correct this so I can use the French version as usual. BIG THANKS !

[BellPatricia]

Hi there @NickHelp 

Thank you for your reply and for all of the troubleshooting you have done already.

That does sound strange for sure, especially since the issue is resolved when you switch from French to English.

We are happy to help in any way that we can, and I will send you a private message shortly to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia