I am having the same problem, but with multiple senders whose email addresses/contact info I have added - and re-added - and re-added - correctly into my Safe Senders list - to no avail whatsoever, such that periodically for some senders and always for others, legitimate emails from addresses on my Safe Senders list are being shunted to my Junk folder by Bell’s mail servers, As to Bell’s “explanations in this thread and elsewhere for why this occurs, as far as I’m concerned, they constitute nothing but an excuse for erroneous email handling and offer no reasonable or reliable solutions to predictably correct this problem, falling back instead on mysterious “coding problems” and cryptic screening criteria Bell seems unable to properly explain.
Frankly, I’m getting tired of legitimate emails sent to me from senders on my Safe Senders list ending up in my Junk folder based on inexplicable and what seem to be highly arbitrary criteria. And this annoying rerouting habit Bell seems committed to is no longer simply an inconvenient and time-wasting annoyance, it has actually negatively impacted my life since I missed being notified of an important change to a cancer diagnosis follow-up appointment due to the fact that for some inepllicable reason, Bell chose to Junk an email sent to me from the Princess Margaret Hospital, with the subject “Appointment Change”, from an UHN (University Health Network) email address correctly added to my Safe Senders list and containing no “malicious” or otherwise security -contentious information or purpose that I could see - I mean, what could possibly have been problematic about such an email from a recognized institution from a security standpoint? Having missed this advisement, which I wasn’t expecting (so please don’t fall back on the excuse that users should be checking their Junk folder daily) and therefore didn’t realize was missing, I’m think it’s time to look for another email service provider, because as far as I’m concerned, failures like this with real-world consequences on my life are inexcusable.
