Email address on Safe Sender list still added to Junk Inbox

[wallydug]

Email from a business I deal with frequently was recently stored in the junk folder when before it was always in my inbox.  So I added the email address to the safe senders list but the most recent email was still added to the junk folder.

[mkopytek]

Experiencing the same issue: emails from "safe senders" are directed to junk mail folder.  Been experiencing this for for close to a year now.  

[BellPatricia]

Hi there @mkopytek 

Welcome to the Bell community, and thank you for reaching out 🙂

We can certainly check into this a bit further. I will send you a private message soon requesting more information.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia